Softtop Unified Communications brings voice calling, HD video meetings, team chat, two-way SMS, and AI tools together in a single platform with one login, one admin console, and one monthly bill. Employees use the Softtop desktop app, mobile app, or browser-based interface to make calls, join meetings, message teammates, and text customers from the same business number — no switching between applications or managing multiple subscriptions.
The platform's voice layer includes STIR/SHAKEN attested outbound calling, auto-attendant IVR, ring groups, call queues, call recording, voicemail-to-email, and AI call summaries on every seat. Video meetings support HD quality with AI transcription, automated meeting summaries, and breakout rooms included at no extra charge. Team chat provides channels, direct messages, and file sharing with one-click escalation to voice or video from any conversation.
Two-way SMS and MMS on every business number lets teams handle customer text conversations from the same inbox as calls and voicemails. The AI Receptionist answers calls automatically when the team is unavailable and handles common customer inquiries in 30 languages around the clock without human intervention.
CRM integrations with HubSpot, Salesforce, Zoho, and Pipedrive log every call, text, and voicemail automatically on the contact record. AI call summaries and transcripts sync to the CRM without any manual entry by the agent. The REST API and webhook infrastructure let IT teams connect Softtop to internal tools, custom CRMs, and business applications. Softtop UCaaS is SOC 2 Type II certified, supports SSO and SCIM, and scales from two seats to thousands without changing plans or vendors.