Softtop's Pricing page lays out five per-user, per-month plans that can be billed monthly or annually: a free 14-day Trial requiring no credit card that unlocks all features for up to 3 users with 100 minutes of calling and access to the AI Receptionist and Agent Assist; a Starter plan; a Professional plan marked as the most popular tier; an Enterprise plan; and a Custom plan with a tailored quote for larger deployments. A detailed comparison table spans phone numbers, unlimited US and Canada calling, SMS and MMS, team chat, video meetings with host limits that scale from 25 up to unlimited across tiers, online fax, voicemail, toll-free numbers, international numbers in 100 to 150-plus countries, SIP trunking, IVR, call queues, ring groups, call recording, call forwarding, number porting, and conference calling capacity. Higher tiers add AI features such as the AI Receptionist, Agent Assist, Supervisor Assist, Sentiment Analysis, chatbot, predictive dialer, and conversation intelligence, plus contact-center capabilities like omnichannel routing, live monitoring, wallboards, and skill-based routing. Analytics, integrations with CRMs, Microsoft Teams, Zapier, and Google Workspace, and security features including SSO, SOC 2 alignment, and audit logs are also broken out by plan, alongside escalating support levels from email-only up to a dedicated customer success manager and white-glove service, with uptime SLAs rising to 99.999 percent and response times as fast as 15 minutes on the top tier. The page states there are no setup or cancellation fees, that customers can cancel anytime with pro-rating on annual plans, and that plan changes take effect instantly for upgrades and at the next billing cycle for downgrades. Add-ons are also listed, including extra toll-free numbers, additional storage, per-minute international calling, an advanced AI bundle, a dedicated fax IP, and priority onboarding. Yes — upgrade instantly, downgrade at next billing cycle. No penalties. Is a credit card needed for the free trial? No. The 14-day trial is fully free with no card required. You only add billing when you upgrade. Paid plans are billed per user per month. Add or remove users at any time from your admin portal. Inbound calls on US & Canada numbers are always free on all paid plans. International inbound rates vary. All major credit cards (Visa, Mastercard, Amex) and ACH bank transfers for annual plans. None. Zero setup fees, zero cancellation fees. Cancel any time — we pro-rate unused days on annual plans. Do you offer non-profit or startup discounts? Yes — contact our sales team for special pricing for non-profits, educational institutions, and early-stage startups. Export everything before you leave. After cancellation we retain your data for 30 days then permanently delete it. Dedicated toll-free number for your business. Crystal-clear calling to 180+ countries. See how UCaaS platforms compare. Dedicated onboarding specialist for your team. From startups to enterprises — what customers say after switching. We cut our phone bill by 40% switching from RingCentral. The AI Receptionist alone pays for the plan. Can't find your answer? Talk to our team and we'll help you choose the right plan.