Softtop's Pricing page lays out five per-user, per-month plans that can be billed monthly or annually: a free 14-day Trial requiring no credit card that unlocks all features for up to 3 users with 100 minutes of calling and access to the AI Receptionist and Agent Assist; a Starter plan; a Professional plan marked as the most popular tier; an Enterprise plan; and a Custom plan with a tailored quote for larger deployments. A detailed comparison table spans phone numbers, unlimited US and Canada calling, SMS and MMS, team chat, video meetings with host limits that scale from 25 up to unlimited across tiers, online fax, voicemail, toll-free numbers, international numbers in 100 to 150-plus countries, SIP trunking, IVR, call queues, ring groups, call recording, call forwarding, number porting, and conference calling capacity. Higher tiers add AI features such as the AI Receptionist, Agent Assist, Supervisor Assist, Sentiment Analysis, chatbot, predictive dialer, and conversation intelligence, plus contact-center capabilities like omnichannel routing, live monitoring, wallboards, and skill-based routing. Analytics, integrations with CRMs, Microsoft Teams, Zapier, and Google Workspace, and security features including SSO, SOC 2 alignment, and audit logs are also broken out by plan, alongside escalating support levels from email-only up to a dedicated customer success manager and white-glove service, with uptime SLAs rising to 99.999 percent and response times as fast as 15 minutes on the top tier. The page states there are no setup or cancellation fees, that customers can cancel anytime with pro-rating on annual plans, and that plan changes take effect instantly for upgrades and at the next billing cycle for downgrades. Add-ons are also listed, including extra toll-free numbers, additional storage, per-minute international calling, an advanced AI bundle, a dedicated fax IP, and priority onboarding.