Softtop is purpose-built for SaaS and technology companies that need a communications stack that keeps pace with rapid team growth, deep product integrations, and enterprise security requirements. The platform's REST API and webhook infrastructure allow SaaS teams to embed calling, SMS, and contact center functionality directly into their product or internal tooling without managing carrier relationships or telephony infrastructure independently.
Native integrations with HubSpot and Zoho CRM automatically log every call, SMS, and voicemail on the contact record with AI-generated summaries and action items. Salesforce integration is available via webhook. For SaaS companies with custom-built CRM or customer data platforms, Softtop's REST API provides programmatic access to call logs, recordings, transcripts, and messaging history in real time with no polling required.
SOC 2 Type II certification, SSO via Okta and Google Workspace, SCIM user provisioning, and role-based access controls meet the vendor security review requirements of enterprise SaaS customers. IT teams provision and deprovision user accounts automatically via SCIM without manual Softtop admin work. All data is encrypted in transit and at rest on infrastructure certified to international security standards.
The per-seat AI assistant is included on every plan. It takes call notes, drafts follow-up emails, and logs structured data to the CRM automatically after each interaction — eliminating the manual work that erodes team productivity. Video meetings with AI transcripts, team chat, and HD voice calling are all in one platform with one login, one admin console, and one monthly invoice. No seat licensing minimums and no long-term contracts make Softtop easy to adopt for SaaS teams at any stage of growth. Every demo call transcribed, summarized, and searchable for pipeline review. Vendor security questionnaires take an afternoon, not two weeks. Graduate from WhatsApp and Google Voice. Security reviews you pass the first time. SOC 2 Type II audited. Vendor questionnaires take an afternoon, not two weeks. CRM sync with HubSpot was live in 10 minutes. Our engineering team pushed SMS 2FA through the Softtop API the same week. No vendor abstraction layer to fight. We graduated from Google Voice and a separate transcription tool. Softtop replaced both, and the per-seat AI made our pipeline reviews actually useful. Vendor security review took one afternoon. SOC 2 Type II report dropped, our auditor signed off, procurement cleared it the same week. Yes. REST API and webhooks included on qualifying plans. Typed SDKs in Node, Python, PHP, and Ruby. Native two-way sync. Installs from the HubSpot App Marketplace in under five minutes. Yes. Type II audited annually. Report available under NDA for enterprise security reviews. Yes. Programmatic SMS for 2FA, onboarding, and transactional notifications via REST API. 10DLC registration handled. Yes. Sandbox tenants with test numbers and webhook simulators for every API endpoint. No production call cost during integration testing. Series A through IPO — already running on Softtop.