Softtop provides financial services teams with a compliant cloud phone and contact center built to meet the recording, audit, and data security requirements of regulated industries. Every call is recorded, encrypted, and stored with configurable retention periods up to seven years — giving compliance teams access to the full interaction record required for MiFID II, FINRA, Dodd-Frank, and related regulatory frameworks.
PCI DSS compliance on payment calls is handled automatically. Softtop can pause recording during card data entry and redact payment card numbers from AI transcripts, ensuring recordings never contain PAN data. The feature activates based on agent action or IVR keyword detection — no manual recording pause is needed during live calls. PHI handling controls are also available for financial services teams handling healthcare-adjacent insurance or benefits administration calls.
STIR/SHAKEN attestation on every outbound call ensures financial services calls — advisor outreach, collections, loan origination, and account servicing — display with verified caller ID on customer phones and are not flagged as suspected spam by mobile carriers or call-screening apps.
AI Sentiment Analysis tracks customer emotion in real time on every call. When customer satisfaction drops during a conversation, supervisors receive an alert and can intervene immediately via whisper coaching or barge. The AI call summary logs key discussion points, commitments made, and next steps automatically to the agent's CRM record so nothing is missed after the call ends. All features are SOC 2 Type II certified and available on month-to-month plans.