Softtop Platform Documentation provides step-by-step setup guides, REST API references, webhook documentation, integration playbooks, and troubleshooting guides for every product and feature on the platform. Documentation is organized by product category — Business Phone, Contact Center, SMS and Messaging, SIP Trunking, Wholesale Voice, AI Features, CRM Integrations, and Developer APIs — with a global search function that returns results across all categories simultaneously.
Getting started guides walk new accounts through number provisioning, user setup, IVR configuration, CRM integration, and calling app installation in the correct sequence. Each guide includes annotated screenshots, configuration examples, and links to the relevant admin dashboard section. Video walkthroughs supplement text guides for complex multi-step configurations like multi-level IVR setup, predictive dialer campaign configuration, and SCIM provisioning integration with enterprise identity providers.
The REST API reference documents every endpoint, parameter, request format, and response schema with code examples in curl, Python, Node.js, and PHP. Authentication, rate limiting, error handling, and pagination are covered in the API fundamentals section. Webhook documentation covers all event types the platform emits, their payload structure, and best practices for reliable webhook processing in production environments.
Integration guides cover HubSpot, Salesforce, Zoho CRM, Zoho Desk, Pipedrive, Shopify, BigCommerce, Okta, Google Workspace, and Microsoft Entra. Each guide covers the authorization flow, field mapping configuration, and testing procedure for the integration. Custom integration guides using the REST API and webhooks cover common use cases including CRM logging, contact center reporting, and voice application development. The documentation portal is publicly accessible without login for all non-account-specific reference content. Set up your account, port numbers, invite your team, and make your first call in under 10 minutes. Check our pricing plans anytime. Call routing, IVR configuration, ring groups, call recording, and voicemail setup guides. Business SMS setup, MMS, campaign compliance (10DLC), and two-way messaging workflows. Connect Softtop to HubSpot in 10 minutes Build a multi-level IVR with time-of-day routing Enable AI call summaries and transcripts AI Summaries now available in 12 new languages Zoho Flow integration — zero-code webhook triggers Outbound Dialer now supports predictive mode