Softtop's Call Transfer feature page covers four distinct transfer types built into every seat: Warm Transfer, where the agent briefs a colleague before connecting the caller; Blind Transfer, which routes the call instantly with no introduction; Voicemail Transfer, ensuring no message is ever lost even when the intended recipient is unavailable; and External Transfer, for routing calls to a partner, remote worker, or global contact outside the immediate team. These four transfer modes address the core problem of getting a caller to the right person efficiently regardless of team structure or location — warm transfers preserve context for complex issues that need a handoff briefing, blind transfers move calls quickly when speed matters more than context, voicemail transfer acts as a safety net so a caller trying to reach an unavailable team member is never simply dropped, and external transfer extends routing beyond the internal team to partners or remote staff. The feature is built into every Softtop seat rather than gated behind a premium tier, reflecting that reliable call routing is treated as table-stakes functionality for any business phone system rather than an add-on. This capability integrates with Softtop's broader auto-attendant, IVR, and contact-center routing tools, so transfers can be triggered manually by an agent or automatically as part of a defined call flow. The page targets any business running a multi-person phone system — from small teams routing calls between a few extensions to larger contact centers and multi-location businesses that need calls to reliably reach the right person, department, or external partner without getting lost or dropped.