Softtop Business Messaging delivers two-way SMS, MMS, WhatsApp Business, bulk SMS campaigns, and a developer-ready SMS API from a single platform with 150+ country coverage. Every message routes through direct Tier-1 carrier connections for high deliverability and low latency. The platform handles A2P business messaging, P2P conversational texting, and large-scale broadcast campaigns on the same infrastructure without separate products or carrier relationships.
Two-way SMS on every Softtop business number lets customers and agents exchange text messages on the same number used for voice calls. Conversations appear in the shared Softtop inbox alongside calls and voicemails. Agents handle multiple concurrent SMS conversations from one screen with full history per contact. Inbound keyword replies trigger automated response sequences for common requests without requiring agent involvement in every interaction.
WhatsApp Business integration routes WhatsApp messages from customers into the shared Softtop inbox alongside SMS and web chat. Agents respond to WhatsApp messages using the same interface as SMS and voice. All WhatsApp conversations log on the CRM contact record automatically via HubSpot, Salesforce, or Zoho integration without any manual logging steps.
Bulk SMS campaigns reach contact lists of any size with personalized message fields, delivery tracking, opt-out management, and two-way reply handling. 10DLC brand and campaign registration for US A2P messaging is managed within the Softtop platform. The REST API and SMPP gateway support developer integrations for application-embedded messaging, OTP delivery, transactional alerts, and custom campaign automation at scale. International messaging covers 150+ countries on direct carrier routes with delivery receipts for programmatic tracking. No aggregated or resold paths — your messages ride carrier-grade rails. SMS, voice, global numbers, and contact center — one bill, one SLA. High-volume campaigns, alerts, OTPs, and notifications across 150+ countries with real-time delivery receipts. REST API for programmatic send/receive. Clean docs, delivery webhooks, two-way built in — integrate in minutes. Let customers reply, confirm, and opt in — every inbound message lands in one shared team workspace. Rich verified messaging — templates, media, and two-way threads — from the same platform as SMS and voice. Send branded images, GIFs, and rich media where plain text won't cut it — higher engagement on every send. From SMB reminders to enterprise global traffic — no re-architecting as you grow. Bulk SMS, MMS & WhatsApp campaigns with delivery analytics. Two-way SMS & WhatsApp in a shared inbox alongside voice. REST SMS API with delivery webhooks and two-way built in. OTPs, alerts, and transactional notifications, worldwide. Unified messaging across 100+ countries, one contract. The same dashboard that shows campaign delivery shows call analytics. The same AI contact center that routes voice can route an inbound text. It's a unified platform for bulk SMS, two-way SMS, MMS, and WhatsApp Business, plus a developer SMS API — all running on Softtop's carrier-grade, Tier-1 network. Messaging shares the same account, dashboard, and SLA as Softtop voice, global numbers, and the cloud contact center. Yes. The Softtop SMS API is a developer-friendly REST interface for programmatic send and receive, with delivery webhooks and two-way support, so you can integrate business text messaging directly into your apps and workflows. Yes. The platform handles high-throughput bulk SMS for campaigns, alerts, OTPs, reminders, and transactional notifications, with real-time delivery receipts and detailed status reporting. Does Softtop handle SMS compliance like 10DLC and TCPA? US messaging is supported with 10DLC registration via TCR, TCPA DNC enforcement, and STIR/SHAKEN attestation on connected voice — keeping your traffic trusted and your delivery rates high.