SUPPORT TEAMS

Support where customers already are.

Ten-plus channels, one queue. Shared memory, agent assist, AI Receptionist 24/7.

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  • 10+ CHANNELS
  • SHARED MEMORY
  • 24/7 AI RECEPTIONIST
  • ZENDESK NATIVE
UNIFIED INBOX · LIVE10+ CHANNELS
4.8
CSAT this week
+0.3 vs last week
Maria L.WhatsApp
When will my order arrive?
now
CALM
Devon K.Email
Refund not processed yet
1m
UPSET
Yara S.Voice
Billing question
3m
CALM
Alex T.Chat
Can't reset my password
5m
NEUTRAL
AI
Auto-routed Devon to billing specialist · ETA 45s
4.8
CSAT SCORE
45 s
AVG ETA
10+
CHANNELS
ONE QUEUE

One queue. Every channel.

Every conversation managed inside one AI omnichannel contact center — no tab-switching, no missed messages.

Voice
Hi, I need help with my invoice #9823…
SMS
Order #4821 still hasn't arrived — it's been 5 days
Web Chat
Can I upgrade my plan mid-billing cycle?
Unified Agent Queue
3 NEW
Voice inquiry
Hi, I need help with my invoice #9823……
NEW
SMS inquiry
Order #4821 still hasn't arrived — it'…
NEW
Web Chat inquiry
Can I upgrade my plan mid-billing cycl…
NEW
Shared memory
all channels
AI routing
sentiment-aware
24/7
AI Receptionist
AGENT ASSIST

AI agent assist for new reps.

Live knowledge search drops into the agent's ear or inline chat window. New reps answer complex questions confidently from day one. Ramp time on senior performance compresses measurably — following customer support best practices.

SUGGESTED ARTICLE
Returning a damaged item · v4
For damaged shipments, issue a replacement first, then file a carrier claim. Photos optional under $50.
USE MACROOPEN TICKET
HOW IT RUNS

Built for how modern US support runs.

INCOMING
TICKET
AI ROUTING
ROUTE · 01
Ticketing where your team works
Native Zendesk, Freshdesk, and HubSpot Service sync. Ticket creation from live calls. See our HubSpot integration for full ticket sync.
ROUTE · 02
Self-service that actually deflects
AI chatbot handles order status, password resets, returns, and tier-1 questions without an agent. Deflection analytics prove the savings.
ROUTE · 03
Macros that sound human
AI Writer adjusts tone to the customer's mood. Canned responses stop reading like canned responses.
REPORTING

Reporting that answers "are we getting better?"

First-response time, resolution time, and CSAT by agent, queue, and channel. Native sync to your helpdesk.

Zendesk
Freshdesk
HubSpot Service
Intercom
Salesforce Service
Help Scout
ServiceNow
Jira Service
Slack
Zendesk
Freshdesk
HubSpot Service
Intercom
Salesforce Service
Help Scout
ServiceNow
Jira Service
Slack
Zendesk
Freshdesk
HubSpot Service
Intercom
Salesforce Service
Help Scout
ServiceNow
Jira Service
Slack
Zendesk
Freshdesk
HubSpot Service
Intercom
Salesforce Service
Help Scout
ServiceNow
Jira Service
Slack

From our customers

Support teams, on Softtop.

Omnichannel queue, agent assist, AI Receptionist — what they see.

-42%
Escalations

"AI sentiment catches upset callers before they escalate. Senior agents pick those up automatically, and we save accounts we used to lose mid-ticket."

T
Tomas Volkov
Contact Center Manager, Aethon Industries
FAQ

Questions, answered.

Shared memory, deflection, Zendesk sync — the common ones.

Yes. Every interaction — voice, SMS, chat, social — attaches to the contact record. Agents see full history before they reply.
Yes for common questions. Escalates to humans with full context on anything complex. Deflection rates typically hit 40-60% in the first month.
Yes. Native bi-directional sync with Zendesk Support and Zendesk Sell. Tickets, conversations, and contacts stay aligned.
Yes. Default is one voice plus three concurrent messaging. Configurable per skill and per queue.
Yes. Every call auto-scored against a rubric within minutes of ending. Sampling is replaced with scoring-by-default.

Support where customers already are.

14-day free trial. No credit card required.