The Softtop sales team provides live demos, product walkthroughs, and free trial activation for new customers evaluating the platform for voice, SMS, and AI contact center use cases. Sales representatives are available by phone, email, and live chat during US business hours with demonstrated response times under four hours for inbound inquiries during standard business days on the platform.
Technical support is available to existing customers on all plans. Support tiers vary by plan — standard plans receive email and chat support with response SLAs measured in hours, while enterprise plans include dedicated technical account managers, priority phone support, and escalation paths directly to the network operations center for critical incidents or outages.
Onboarding assistance is available for new accounts during the first 30 days after activation. The onboarding team helps with number provisioning, CRM integration setup, IVR configuration, user seat setup, and porting coordination for businesses transitioning from an existing phone system. Self-guided onboarding documentation is available in the Softtop docs portal for teams that prefer to set up independently without scheduled calls.
Partnership inquiries — reseller programs, wholesale voice arrangements, technology integrations, and affiliate partnerships — are handled by the Softtop partnerships team. Wholesale voice customers and carrier partners have a dedicated point of contact for rate deck requests, interconnect agreements, and technical configuration support. The contact page routes each inquiry type to the appropriate team so you reach the right person on the first contact without being redirected multiple times. Tell us what you're working on… Free 30-minute live walkthrough tailored to your team's use case. Average first response under 3 minutes via live chat. Enterprise customers get a dedicated success manager. Fill out the form or reach us via chat, email, or phone. Triaged to the right specialist — no queue jumping. A Softtop expert reaches out — no bots, no canned replies. Head of IT · FinPro Group We had a critical issue during go-live. The dedicated Slack channel saved us — engineering patched our edge case within the hour. Every question I sent came back with a real, detailed answer — not a generic pitch. That's rare and I genuinely appreciate it.