CALL RECORDING

Every call,
searchable.

Full-fidelity recording. AI transcripts. Keyword search. PCI and PHI redaction.

Start Trial Pricing
FULL FIDELITY
KEYWORD SEARCH
COMPLIANCE-READY
PCI SUPPORTED
REC
00:00
PCIPHI
AI TRANSCRIPTLive
—
Keyword Matched
Auto-on
Redaction
BAA ✓
Compliance
BAA Signed
EVERY SEAT

Included on every plan.

Recording, transcription, search, and compliance — no add-ons, no surprise line items.

01
FEATURE 01

Every call recorded

Every inbound and outbound call captured at full fidelity. The archive starts from day one — no gaps.

02
FEATURE 02

AI transcript auto-attached

Transcripts generate and attach automatically. Searchable and timestamped the moment the call ends.

03
FEATURE 03

Keyword search across archives

Find any call by word, phrase, or topic across your full history. Results return in seconds.

04
FEATURE 04

Auto PCI, PHI & SSN redaction

Sensitive data stripped from audio and transcript automatically. Redaction applies to every call by default.

05
FEATURE 05

Configurable retention

Set retention windows per team, queue, or compliance policy. Lock regulated calls to indefinite hold.

06
FEATURE 06

Audit log on every playback

Every listen, download, and export logged with user and timestamp. Chain-of-custody ships with every file.

COMPLIANCE

Compliance, not a checkbox.

Recording consent is configurable by US state, with automatic prompts for two-party jurisdictions. BAA signed on healthcare plans. Retention rules lock down regulated workloads to match your policy. Review TCPA requirements from the FTC.

California (two-party)
Auto consent prompt
Florida (two-party)
Auto consent prompt
Texas (one-party)
Silent record
New York (one-party)
Silent record
Healthcare workload
PHI redaction · BAA
THREE USE CASES

Built for QA, sales, and legal teams.

QA

Scoring-by-default, not sampling

Automated rubric scoring on every call. No random sampling or missed moments. Pairs well with our AI Supervisor Assist tools.

SALES

Deal forensics on demand

Search every recording for the phrase that won the deal or the objection that lost it. See how conversation intelligence powers deal forensics.

LEGAL

Legal hold in one click

Freeze recordings for named users, queues, or date ranges. Full chain-of-custody included.

REDACTION

Redaction that actually redacts.

20+ regulated patterns redacted automatically from both audio and transcript. Custom regex rules catch your industry's identifiers.

Credit card
SSN
Phone
DOB
ICD-10
Custom regex

Customer Voices

Recording teams trust on day one.

QA, healthcare, and legal teams running on searchable, redacted, audit-clean archives.

100%
Calls Scored

"Call recording with keyword search changed how we run QA. We stopped sampling and started searching, which surfaced coaching wins we used to miss every month."

R
Rachel Daniels
Head of Support, Lattice Retail
FAQ

Call recording, answered.

Retention, redaction, compliance, exports, and US state consent.

90 days default. Configurable up to indefinite on higher tiers.
Yes. Credit cards, SSNs, and configurable patterns are redacted automatically. Custom regex rules for industry-specific identifiers.
Yes on healthcare plans. Signed BAA on request. PHI redaction applies to audio and transcript.
Yes. Bulk export with metadata to S3, Google Cloud Storage, or on-prem SFTP. Chain-of-custody log travels with every file.
Yes. Configurable consent announcements by US state. Two-party consent states get a compliant notice before the recording starts.

Every call recorded, redacted, and searchable.

Full-fidelity audio. AI transcript. PCI and PHI redaction. State-aware consent.