Softtop equips B2B and SMB sales teams with the dialing tools, AI coaching, and CRM integrations needed to increase connect rates and close more pipeline from a single platform. The power dialer and predictive dialer let outbound sales reps move through call lists at maximum efficiency, with automatic machine detection to skip voicemail, local presence caller ID to improve answer rates, and DNC list scrubbing to maintain TCPA compliance on every campaign.
AI Agent Assist provides real-time in-call coaching during every prospect call. When an objection surfaces, the AI surfaces the recommended response framework from the sales playbook. When a pricing question comes up, the AI pulls the relevant tier information to the agent screen without the rep needing to pause the conversation. This live coaching reduces average handle time and improves first-call close rates across the team.
Conversation Intelligence records, transcribes, and analyzes every sales call automatically. Managers review call summaries instead of listening to full recordings, identify patterns in successful versus unsuccessful calls, and update the sales playbook with language that statistically performs best. AI Sentiment Analysis tracks prospect tone throughout the conversation so reps can adjust their approach in real time when interest wanes.
CRM integration with HubSpot, Salesforce, or Zoho logs every call with AI summary and next-step commitments automatically after the call ends. Reps never manually log a call again. Click-to-call from the CRM initiates calls in one click without copy-pasting numbers. The full call history, recording, and transcript appear on the contact record for any rep who touches the account later. Softtop sales team plans are month-to-month with no seat minimums or annual contracts required. Totally get it — let me show the consolidation math. We need SSO and audit logs for compliance. Whispered scripts and objection responses surface in real time — your top rep's playbook in every agent's ear. Leads flow in from HubSpot, Zoho, or Salesforce. Dispositions sync back in real time — no duplicates, no DNC dials. AI ranks the top stalls your team hears this week. Enablement builds battle cards from real calls, not guesses. Power dialer plus agent assist means my reps hit their quotas without me coaching every call. The AI catches the patterns, and I focus on the deals that still need me. Local caller ID lifted pickup rates 38% in week one. The dialer stops wasting agent time on numbers nobody answers. Conversation intelligence surfaces the top 10 objections weekly. Our enablement team rebuilds battle cards on real calls, not what we imagine prospects say. Head of Revenue Enablement, Forge Commerce Yes. Native two-way. Leads flow in, dispositions flow back in real time. Progressive dialer is on higher tiers for compliance-heavy outbound. Power and predictive on qualifying plans — details on /pricing. Yes. Native CTI inside Salesforce Lightning. Activities, opportunities, and custom fields sync bidirectionally. Yes. Outbound caller ID matches the destination US area code. Pickup rates typically climb meaningfully in week one. Power dialer, agent assist, conversation intelligence — what they see. HubSpot, Salesforce, dialer modes, pickup rate — the common ones.