Softtop's enterprise UCaaS platform gives IT leaders a single communications stack for voice, video, SMS, and contact center that meets enterprise security, provisioning, and compliance requirements. SSO via Okta, Microsoft Entra, and Google Workspace provides seamless authentication without managing separate Softtop credentials. SCIM automates user provisioning and deprovisioning at the directory level — new employees get their Softtop seat automatically, and departing employees are deprovisioned instantly.
Multi-site management from a single admin console lets IT teams configure phone numbers, IVR routing, call queues, and business hours schedules for every office location without on-site visits. Per-site configurations are independently managed and reported while remaining under centralized visibility and control. Emergency E911 configurations per site ensure compliance across every physical location in the organization.
SOC 2 Type II certification, role-based access controls, full audit logging of all administrative actions, and zero-trust access architecture meet the vendor security review requirements of enterprise procurement. All data is encrypted at rest and in transit on infrastructure hosted in certified data centers with redundancy across multiple geographic regions. Custom data retention policies and configurable data residency options are available for regulated industries.
Custom SLAs, dedicated technical account managers, and priority NOC access are available for enterprise customers. SLA terms include defined uptime commitments, incident response timeframes, and service credit structures. The enterprise tier includes unlimited admin seats, unlimited API access, advanced reporting with custom export, and direct integration with SIEM platforms via webhook. Softtop enterprise deployments run on the same Tier-1 interconnect infrastructure used by telecommunications carriers. Selected sites cut over with rollback ready. Date you pick. Rollback inside 72 hours. Latest report under NDA before the first demo. Request access. Standard evidence shipped with the order form. Independent annual testing. Findings tracked publicly. Runbooks and notification SLAs in writing. Carrier-grade reliability matters when we run 40,000 calls a day. Softtop is the first platform we trusted at that volume — and migration ran under our TAM, not ours. SOC 2, BAA, and DPA showed up before our first demo. Procurement closed in three weeks instead of six months. SCIM auto-provisioning across Okta and Entra means a 4,000-seat org runs without a single manual user ticket. Typically 500 seats. Exceptions for multi-site or specific compliance requirements. Custom pricing on /pricing. Okta, Microsoft Entra, Google Workspace, Ping, OneLogin, Duo, and any SAML 2.0 or OIDC provider. SOC 2 Type II, GDPR, and PCI-DSS. ISO 27001 on the roadmap. Reports available under NDA. Typical enterprise migration runs 14 days with a dedicated TAM. Complex multi-site rebuilds run 30-45 days with parallel testing. Yes. Every enterprise deployment is assigned a named Technical Account Manager through go-live and ongoing operations. Governance, scale, migration — what they see. Seat counts, SSO, compliance, migration, TAM — the common ones.