What does the AI website chatbot do?

The Softtop AI chatbot answers visitor questions, captures contact details, qualifies leads based on your criteria, and escalates to a live agent in the same chat window when human assistance is needed.

How quickly can I deploy the chatbot?

The chatbot deploys with a single embed code in minutes. Prebuilt conversation flows for lead capture, support, and appointment booking come ready to use immediately out of the box.

Can the chatbot hand off to a live agent?

Yes. When a visitor requests a human or the AI cannot handle a query, it transfers seamlessly to a live agent in the Softtop inbox — with the full chat history visible so no context is lost during the handoff.

Does it qualify leads automatically?

Yes. You configure qualification criteria — company size, budget, intent — and the chatbot asks the right questions, scores the lead, and routes it to the appropriate team member or CRM contact record.

Can I customize the conversation flow?

Yes. The visual flow builder lets you create custom conversation trees, set conditions, add media, and integrate webhooks to external systems — no coding required.

WEBSITE CHATBOT

An AI chatbot that actually closes.

Answer questions, qualify leads, and hand off to a human — all without making visitors wait.

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AI-poweredLead captureLive agent handoff

https://yourco.com

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Learn More

Milo

AI Assistant · online

Hi! I'm Milo. What are you looking for today?

Type a message…

→

DAY ONE

What your chatbot can do on day one.

Train on your site, docs & PDFs

Feed it your website, help centre, or any PDF — live in minutes, no engineering.

Qualify leads automatically

Smart conversational flows score intent, segment prospects, and route hot leads instantly.

Book meetings into your calendar

Chatbot checks availability and drops confirmed bookings straight into Google or Outlook.

Hand off to a live agent

One-tap escalation passes the full conversation thread to your team — no context lost.

Capture email, phone & intent

Every signal — email, phone number, page visited — logged automatically to your CRM.

Works on web, WhatsApp & Messenger

Deploy once, chat everywhere — same bot, same training, across every channel you use.

NO-CODE SETUP

No-code, no developer required.

Drop one script tag and point it at your knowledge base. The chatbot goes live in under an hour — no engineering needed. See contact center options.

✓Works with WordPress, Webflow, Shopify, React, Next.js
✓Brand it from the dashboard — no code needed
✓Live in under an hour

index.html

<!-- Softtop Chatbot -->
<script   src="https://cdn.softtop.tech/chat.js"
  data-id="wc_4a9e2f7b"
  defer></script>

ANALYTICS

Analytics that prove the ROI.

Deflection & conversion tracking

Track the exact number of support tickets deflected and demos booked by the chatbot. Every interaction flows into your pipeline attribution so marketing gets credit, not just guesses. Pair with our business phone.

✓Tickets deflected per day
✓Demos booked attribution
✓Pipeline impact dashboards

Last 30 days

Tickets deflected1,284

Demos booked142

Hand-off requests87

BRANDING

Branding that matches your site.

Custom colors, fonts, avatar, and position. Mobile-responsive by default. Launcher copy and greetings change by page — a pricing-page visitor sees a different opener than a help-page visitor. No CSS hacks required. Chatbot overview on Wikipedia.

Custom colors, fonts, avatar, and position
Mobile-responsive by default
Page-aware launcher copy and greetings

Theme presets

Teal Pro

Midnight

Sunset

Berry

Rose

Ink

Softtop Assistant

Replies in seconds

Hey there — looking for pricing, a demo, or support today?

PricingBook a demoSupport

From our customers

Faster answers, more pipeline.

Teams on Softtop Chatbot — here's what they see.

24/7

Demo Booking

"Our website chatbot books more demos overnight than our SDR team books during the day."

Kendra Ross

Head of Growth, Northshield Analytics

FAQ

Questions, answered.

Setup, training, hand-off, channels, and privacy — the common ones.

Can the chatbot transfer to a human agent?

−

Yes. Live handoff carries the full conversation into your Softtop contact center.

What languages are supported?

English and 30+ additional languages for US and global audiences.

Does it work with my existing CRM?

Native integrations with HubSpot, Salesforce, Zoho, and Pipedrive. Captured leads sync in real time.

What content can I train the chatbot on?

Your website, help center, PDFs, Google Docs, and Notion pages. Add knowledge sources in the admin console and the bot retrains in minutes.

How often does the bot refresh its knowledge?

Automatic re-indexing runs on a schedule you set — from hourly to weekly. Manual refresh is available any time content changes.

An AI chatbot that actually closes.

14-day free trial. No credit card required.

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