Softtop AI Website Chatbot deploys on any website in minutes with a single JavaScript snippet and no coding required. The chatbot handles visitor questions, qualifies leads, books meetings, and hands off complex conversations to live agents — all from one embedded widget that works on desktop and mobile browsers. Response accuracy comes from the knowledge base you configure in the Softtop dashboard, not generic AI training data.
Prebuilt conversation flows cover the most common website visitor journeys — product inquiries, pricing questions, trial signups, meeting scheduling, and support ticket creation. Each flow is fully customizable from the visual flow builder. Custom flows for specific products, use cases, or qualification criteria are created by dragging and connecting conversation nodes without code. Published changes go live immediately with no deployment process.
Live agent handoff transfers the conversation to an available agent in the Softtop shared inbox when the visitor requests human help or when the AI's confidence score falls below a configured threshold. The agent receives the full chat history and visitor context — so the customer doesn't repeat themselves — and continues the conversation in the same chat window the visitor is already using. Handoff routing uses the same skills-based assignment as the voice and SMS queue.
The website chatbot integrates with HubSpot, Zoho, and Salesforce. Qualified leads captured by the chatbot create or update CRM records automatically with the visitor's name, contact information, and conversation summary. Meeting bookings via the chatbot write directly to the calendar integration and log on the CRM contact record. Usage analytics show visitor engagement rates, conversation completion rates, and lead conversion rates by conversation flow. The AI Website Chatbot is available on Softtop contact center plans. Got it — here's our Team plan. Want me to set up a call with an advisor? Done. Calendar invite is on its way. Anything else? Feed it your website, help centre, or any PDF — live in minutes, no engineering. Smart conversational flows score intent, segment prospects, and route hot leads instantly. Chatbot checks availability and drops confirmed bookings straight into Google or Outlook. Every signal — email, phone number, page visited — logged automatically to your CRM. Deploy once, chat everywhere — same bot, same training, across every channel you use. Works with WordPress, Webflow, Shopify, React, Next.js Brand it from the dashboard — no code needed The AI labels every conversation by intent — pricing, support, partnership, jobs. See which questions dominate your traffic so you know what to fix in your site copy first. Visualize where visitors abandon conversations. Rewrite the bot flow or the landing page at the exact step customers give up. Fix the leak at the source. Custom colors, fonts, avatar, and position Our website chatbot books more demos overnight than our SDR team books during the day. Support ticket volume dropped 38% in the first month. The chatbot answers our most common billing and setup questions instantly — and hands off complex cases to an agent with full context already loaded. We trained the bot on our entire help center in under ten minutes. It now deflects questions our team used to spend hours on, and the CRM sync means every captured lead is in HubSpot before the visitor even leaves the page. Yes. Live handoff carries the full conversation into your Softtop contact center. English and 30+ additional languages for US and global audiences. Native integrations with HubSpot, Salesforce, Zoho, and Pipedrive. Captured leads sync in real time. What content can I train the chatbot on? Your website, help center, PDFs, Google Docs, and Notion pages. Add knowledge sources in the admin console and the bot retrains in minutes.