Softtop AI Website Chatbot deploys on any website in minutes with a single JavaScript snippet and no coding required. The chatbot handles visitor questions, qualifies leads, books meetings, and hands off complex conversations to live agents — all from one embedded widget that works on desktop and mobile browsers. Response accuracy comes from the knowledge base you configure in the Softtop dashboard, not generic AI training data.
Prebuilt conversation flows cover the most common website visitor journeys — product inquiries, pricing questions, trial signups, meeting scheduling, and support ticket creation. Each flow is fully customizable from the visual flow builder. Custom flows for specific products, use cases, or qualification criteria are created by dragging and connecting conversation nodes without code. Published changes go live immediately with no deployment process.
Live agent handoff transfers the conversation to an available agent in the Softtop shared inbox when the visitor requests human help or when the AI's confidence score falls below a configured threshold. The agent receives the full chat history and visitor context — so the customer doesn't repeat themselves — and continues the conversation in the same chat window the visitor is already using. Handoff routing uses the same skills-based assignment as the voice and SMS queue.
The website chatbot integrates with HubSpot, Zoho, and Salesforce. Qualified leads captured by the chatbot create or update CRM records automatically with the visitor's name, contact information, and conversation summary. Meeting bookings via the chatbot write directly to the calendar integration and log on the CRM contact record. Usage analytics show visitor engagement rates, conversation completion rates, and lead conversion rates by conversation flow. The AI Website Chatbot is available on Softtop contact center plans.