How does Softtop integrate with HubSpot?

Softtop connects to HubSpot via a native two-way sync. Every call, SMS, voicemail, and AI summary is automatically logged on the HubSpot contact, deal, or company record without any manual entry required.

Is there a native HubSpot app?

Yes. The Softtop integration installs directly from the HubSpot Marketplace. Click-to-call, screen pops, and call logging work natively from within the HubSpot CRM interface — no tab switching needed.

Does every call log automatically to HubSpot?

Yes. Inbound and outbound calls are logged automatically with duration, recording link, AI transcript, and call summary attached to the correct contact record in real time.

Can I click-to-call directly from HubSpot?

Yes. Any phone number in HubSpot becomes a clickable call link. Dialing starts in the Softtop softphone immediately without copy-pasting numbers or switching to a separate app.

Are AI call summaries synced to HubSpot?

Yes. After each call, the AI-generated summary and action items are posted as a note on the HubSpot contact timeline — giving sales and support teams instant context for follow-up without reading full transcripts.

Does the integration support HubSpot SMS logging?

Yes. Two-way SMS conversations initiated from Softtop are logged in the HubSpot activity timeline alongside call records, providing a complete communication history on every contact.

HubSpot Integration

Softtop for HubSpot.

Contacts, deals, activities all sync. Every call becomes a data point on the HubSpot timeline.

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TWO-WAY SYNCTIMELINELIFECYCLE TRIGGERSNATIVE

Softtop

CONNECTED

HubSpot

SYNCING

Live Sync FeedReal-time

Call ended · 4m 22sAI SummarySofttop

Deal stage → ProposalLifecycleHubSpot

SMS sent · follow-upActivitySofttop

Screen pop · inboundContextHubSpot

100%

Calls logged

30s

To timeline

Extra fee

Native Sync

What syncs both ways.

Everything in Softtop flows into HubSpot — and everything in HubSpot stays in sync. Built on the HubSpot platform.

Contacts, Deals, Companies & Activities

Full bidirectional sync — every field stays aligned without manual entry. Explore HubSpot CRM capabilities.

Calls, SMS & Voicemail on Timeline

Every touchpoint logged to the HubSpot contact timeline automatically.

Recordings & AI Summaries Attached

Audio, transcript, and AI summary attach within 30 seconds of call end. Powered by our AI Receptionist.

Click-to-Call from Any HubSpot Record

One click dials directly from a contact, deal, or company record.

Screen Pops on Inbound Calls

Full HubSpot context appears the moment a known contact calls in.

Lifecycle Stage Triggers on Call Events

Deal stages move automatically when calls are completed or voicemails received.

Setup

Install in 5 minutes.

No developer needed. Live before lunch.

Install from Marketplace

One click from the HubSpot App Marketplace. No developer needed.

Authenticate & Map Users

Connect your HubSpot admin and map users.

Configure Triggers

Pick call events, go live before lunch.

Revenue Teams

Built for how revenue teams actually use HubSpot.

Every Softtop feature plugs into the HubSpot surfaces your team already lives in — sequences, dashboards, and Service Hub. See how our conversation intelligence powers every HubSpot dashboard.

Sequences auto-pause on call completion

Call data syncs to HubSpot native properties

One-click Service Hub ticket from any call

Sequences & Workflows

Completed calls pull contacts out of sequences automatically — no manual touch.

HubSpot Reporting

Call metrics land in HubSpot custom properties for native attribution dashboards.

Service Hub Tickets

Open a ticket in one click from any live call with full conversation context attached.

Contact Timeline

Call · 4m 22s2m ago

AI summary: Q3 renewal — needs pricing by Friday.

SMS sent1h ago

Follow-up sequence paused automatically.

Voicemail receivedYesterday

Transcript attached. Demo request confirmed.

AI Intelligence

AI summaries your team actually opens.

Every call lands an AI summary and action items on the HubSpot timeline — automatically.

Summary on timeline in 30 seconds

Action items linked to deals automatically

Full conversation searchable in HubSpot

5 min

Average install time

30s

Summary to timeline

100%

Calls auto-logged

Extra marketplace fees

Customer Voices

Teams that run on HubSpot run on Softtop.

See how revenue teams use the integration every day.

10 min

Time to Live

"CRM sync with HubSpot was live in 10 minutes. Every call lands on the right contact record automatically, and our team stopped hunting for context mid-demo."

David Kim

Lumen Software

FAQ

Questions about the HubSpot integration.

Deeper answers on the product page — or get a live walkthrough.

Which HubSpot plans work?

−

All HubSpot tiers with the CRM. Advanced workflows and lifecycle triggers require Professional or Enterprise.

Do call recordings attach to the timeline?

Yes. Audio, transcript, and AI summary attach to the contact timeline within 30 seconds of call end.

Is there an extra cost?

No. The HubSpot integration is included on qualifying Softtop plans. No per-user HubSpot marketplace fee.

Does it support HubSpot Service Hub?

Yes. Tickets open from calls, and the full conversation attaches to the ticket automatically.

Can custom HubSpot properties sync?

Yes. Custom contact and deal properties map bidirectionally. Field mapping runs in the admin console with no code.

Connect Softtop with HubSpot today.

Every call, SMS, and voicemail on the right contact record. Live in 5 minutes.

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