How does Softtop integrate with HubSpot?

Softtop connects to HubSpot via a native two-way sync. Every call, SMS, voicemail, and AI summary is automatically logged on the HubSpot contact, deal, or company record without any manual entry required.

Is there a native HubSpot app?

Yes. The Softtop integration installs directly from the HubSpot Marketplace. Click-to-call, screen pops, and call logging work natively from within the HubSpot CRM interface — no tab switching needed.

Does every call log automatically to HubSpot?

Yes. Inbound and outbound calls are logged automatically with duration, recording link, AI transcript, and call summary attached to the correct contact record in real time.

Can I click-to-call directly from HubSpot?

Yes. Any phone number in HubSpot becomes a clickable call link. Dialing starts in the Softtop softphone immediately without copy-pasting numbers or switching to a separate app.

Are AI call summaries synced to HubSpot?

Yes. After each call, the AI-generated summary and action items are posted as a note on the HubSpot contact timeline — giving sales and support teams instant context for follow-up without reading full transcripts.

Does the integration support HubSpot SMS logging?

Yes. Two-way SMS conversations initiated from Softtop are logged in the HubSpot activity timeline alongside call records, providing a complete communication history on every contact.

Softtop for HubSpot.

Softtop's HubSpot integration page pitches native, bidirectional sync between Softtop's phone system and HubSpot CRM, installed with one click from the HubSpot App Marketplace with no developer required. Core capabilities include full bidirectional sync so every field stays aligned without manual entry, every touchpoint automatically logged to the HubSpot contact timeline, call audio, transcript, and AI summary attaching within 30 seconds of call end (powered by Softtop's AI Receptionist), one-click dialing directly from a contact, deal, or company record, full HubSpot context surfacing the moment a known contact calls in, and deal stages moving automatically when calls are completed or voicemails received. Setup follows three steps: install from the HubSpot App Marketplace with one click, connect a HubSpot admin account and map users, and configure which call events trigger which actions before going live. Beyond the core sync, the integration supports sequence automation (completed calls automatically pull contacts out of active sequences with no manual touch needed), attribution reporting (call metrics land in HubSpot custom properties for native attribution dashboards), and support workflows (opening a ticket in one click from any live call with full conversation context already attached). This eliminates the manual data entry and context-switching that otherwise happens when voice and CRM data live in separate systems — sales and support reps get full call history and AI-generated summaries directly on the HubSpot record without exporting call logs or copying notes by hand. This page targets HubSpot customers running sales or support teams who want their phone system's call activity, recordings, and summaries to appear automatically on CRM records rather than requiring manual logging. Every touchpoint logged to the HubSpot contact timeline automatically. One click dials directly from a contact, deal, or company record. Full HubSpot context appears the moment a known contact calls in. Deal stages move automatically when calls are completed or voicemails received. Connect your HubSpot admin and map users. Completed calls pull contacts out of sequences automatically — no manual touch. Call metrics land in HubSpot custom properties for native attribution dashboards. Open a ticket in one click from any live call with full conversation context attached. Call data syncs to HubSpot native properties One-click Service Hub ticket from any call Our Salesforce admins had the Softtop CTI live in an afternoon. The sales team works inside their CRM all day, and now the phone works there too. Voicemails, transcripts, and AI summaries appear on the HubSpot contact record before the rep even finishes their wrap-up notes. Zero manual entry since day one. All HubSpot tiers with the CRM. Advanced workflows and lifecycle triggers require Professional or Enterprise. Do call recordings attach to the timeline? Yes. Audio, transcript, and AI summary attach to the contact timeline within 30 seconds of call end. No. The HubSpot integration is included on qualifying Softtop plans. No per-user HubSpot marketplace fee. Yes. Tickets open from calls, and the full conversation attaches to the ticket automatically. Yes. Custom contact and deal properties map bidirectionally. Field mapping runs in the admin console with no code. Teams that run on HubSpot run on Softtop. See how revenue teams use the integration every day. Deeper answers on the product page — or get a live walkthrough. Every call, SMS, and voicemail on the right contact record. Live in 5 minutes.