Softtop gives small businesses a professional phone presence with an AI Receptionist that answers every call, qualifies leads, books appointments, and sends the business owner a call summary — all without hiring staff to manage the phone. The AI Receptionist is available 24 hours a day, seven days a week, and handles calls in 30 languages, so small businesses never miss a potential customer because no one was available to answer.
Every Softtop small business plan includes unlimited US calling, two-way SMS, voicemail-to-email, call recording, and AI call summaries. There are no hardware requirements — the business phone works from the Softtop mobile app, desktop app, or any SIP desk phone. Setup takes under 10 minutes and the number is ready to receive calls the same day. Plans are month-to-month with no long-term commitment and no cancellation fees.
Auto-attendant IVR lets small businesses route calls to the right department or team member automatically. A law firm routes to the appropriate practice group. A retail store routes to sales versus customer service. A medical practice routes to scheduling versus billing. Custom greetings and menu options are configured from the admin dashboard in minutes without any technical expertise required to build the call flow.
CRM integration with HubSpot, Zoho, and Pipedrive automatically logs every call and SMS on the contact record. Small business owners get a complete customer communication history in their CRM without any manual data entry. The AI call summary captures key discussion points and next steps from every call so the owner can review conversations quickly without listening to full recordings. Softtop starts at a single seat with no minimum seat count requirement. Start with 1 seat. AI Receptionist, SMS, CRM sync. Add seats as you grow. No annual commitment. Scale across cities without a re-platform. Our AI Receptionist handles every call in English and Spanish. Appointment bookings drop straight into our calendar, and we sound like a much bigger practice than we actually are. I went live in 40 minutes. Ported my old number, picked an AI voice, and my missed-call problem just disappeared. SMS reminders cut our no-show rate by 31% in the first month. Customers actually answer text where they ignore email. No. Guided onboarding in the admin console. Most SMB owners set up in under an hour. No. Start with one seat. Scale as needed, no annual commitment. How does the AI Receptionist handle my specific business? You configure intake questions, booking logic, and transfer rules. The AI learns your tone from studio voices or an optional voice clone. Extra AI Receptionist minutes are a paid add-on at published pricing. Usage visible daily in your admin console. AI Receptionist, SMS, one bill — what they see. Setup, porting, minimums, AI configuration — the common ones.