Softtop Online Fax lets businesses send and receive faxes through email, the Softtop web dashboard, or the mobile app — with no fax machine, no physical fax line, and no dedicated fax hardware required. Every inbound fax arrives as a PDF attachment in the Softtop inbox and forwards to the designated email address automatically. Outbound faxes send by attaching a PDF or document file and entering the destination fax number from any device.
US toll-free and local fax numbers are available for instant provisioning. Businesses can use their existing business phone number for faxing or provision a separate dedicated fax number for specific departments. Multiple fax numbers route to different email addresses or inboxes for different teams within the same account. Number porting for existing fax numbers is supported at no charge on standard plans.
Compliance-ready secure fax delivery meets the regulatory requirements of healthcare, legal, financial services, and government organizations that still rely on fax for document transmission. Fax transmissions are encrypted in transit and stored securely with configurable retention periods. Delivery confirmations and failed transmission alerts provide the audit trail required for compliance documentation and record-keeping requirements.
The online fax service integrates with existing email workflows so teams receive and process faxes alongside email in their existing inbox tools without accessing a separate application. Outbound fax sending is available from any device with internet access — particularly useful for remote team members who need to send fax documents without access to a physical machine. Online Fax is available on all Softtop business plans as an add-on feature with usage-based pricing available for high-volume faxing environments.