Softtop AI Receptionist answers every inbound call in 30 languages, 24 hours a day, seven days a week — qualifying callers, booking appointments, answering common questions, and routing complex requests to the right team member. The AI Receptionist handles calls with natural-sounding conversation, not DTMF menus, so callers interact with language rather than pressing numbers on a keypad to navigate to the right destination.
Lead qualification on every call captures the caller's name, company, reason for calling, and urgency level before routing or scheduling. Qualified leads route immediately to the right team member with a full summary of the conversation so the agent has context before picking up the call. Appointments book directly to the connected calendar — Google Calendar, Outlook Calendar, or Calendly — without any agent involvement. The caller receives a confirmation SMS automatically after the booking is confirmed.
After-hours handling keeps businesses available around the clock without staffing. When the team is unavailable, the AI Receptionist takes over completely — answering questions from the knowledge base, collecting caller details, booking follow-up appointments, or sending the caller an SMS with the business's operating hours and contact information. Missed call summaries deliver to the business owner or team leader via text or email.
The AI Receptionist integrates with HubSpot, Zoho, and Salesforce. Every AI-handled call creates or updates a CRM contact record with the call summary, lead qualification data, and any appointment booked during the call. Call recordings and transcripts of AI-handled conversations are accessible from the Softtop dashboard for review, QA, and knowledge base refinement. The AI Receptionist is included on Softtop business phone and contact center plans.