What is a hosted phone system?

A hosted phone system is a cloud PBX managed entirely by your provider. Softtop hosts all switching, routing, voicemail, and IVR infrastructure — you manage it through a web dashboard with no on-site hardware required.

How is it different from an on-premise PBX?

An on-premise PBX requires servers, maintenance contracts, and on-site IT. A hosted system moves all that to the cloud — lower upfront cost, faster deployment, and automatic software updates with no manual patching.

Can I scale users up or down instantly?

Yes. Seats can be added or removed through the self-service portal at any time. Billing adjusts automatically — there are no hardware orders or engineer visits required to scale the system.

What US phone number types are available?

Local numbers in every US area code, toll-free (800, 888, 877, 866, 855, 844), vanity, and international DIDs in 150+ countries are all available for instant provisioning from the dashboard.

Yes. A multi-level visual IVR builder with working hours routing, holiday schedules, and AI Receptionist fallback is included on every plan at no additional cost.

What uptime does Softtop guarantee?

Softtop guarantees 99.999% uptime — fewer than 5 minutes of potential downtime per year — backed by 70+ global Points of Presence and automatic failover routing.

A cloud PBX without the PBX headache.

Softtop Hosted Cloud PBX replaces on-premise phone systems with a fully hosted cloud alternative that scales from 2 to 2,000 users without hardware upgrades, carrier contracts, or on-site technician visits. The hosted PBX includes all standard business phone features — IVR auto-attendant, ring groups, call queues, call recording, voicemail-to-email, extensions, and US local numbers — managed entirely from the Softtop admin dashboard.

Migration from an existing PBX or phone system begins with porting your existing numbers to Softtop. The porting process keeps existing numbers active on the current system until cutover day, so there is no service interruption during the migration. Hardware-based IP phones connect to the Softtop hosted PBX via SIP credentials configured in the phone's admin interface. SIP-compatible devices from Cisco, Polycom, Grandstream, and Yealink are all supported on the platform.

The hosted PBX eliminates the ongoing maintenance costs of on-premise phone systems — no server hardware to replace, no software licenses to renew, no on-site vendor visits for configuration changes. Admin changes to routing rules, extensions, voicemail settings, and IVR menus take effect in real time from the Softtop admin console without downtime or vendor involvement. Feature updates deploy automatically as part of the cloud platform.

Multi-site organizations manage all locations from one admin console. Each site has its own numbers, routing rules, and business hours settings while remaining under centralized admin visibility. Inter-site transfers route through the cloud without hairpinning through a central PBX location. Softtop hosted PBX is 99.999% uptime SLA-backed, STIR/SHAKEN compliant, and E911 capable on every seat. Plans are month-to-month.