What is a business phone system?

A business phone system routes calls across your team with extensions, IVR menus, voicemail-to-email, and call recording. Softtop's cloud version adds an AI Receptionist and CRM sync with no on-site hardware required.

What does the AI Receptionist do?

It answers every call in 30+ languages, qualifies callers, books appointments, and provides summaries. When a human is needed it transfers the call instantly. It works 24/7 with no additional staffing cost.

Do I need to buy any hardware?

No. Softtop works on iOS, Android, Mac, Windows, and any browser. If you prefer desk phones, standard SIP devices connect automatically — but hardware is never required.

Can I keep my existing business phone number?

Yes. Number porting is free on standard plans. Softtop handles the transfer and most ports complete in 7–14 business days with no service interruption during the transition.

How many extensions can I add?

Extensions scale from 2 to 2,000 users on the same account. You can add or remove seats at any time through the self-service portal with no contract changes required.

Is the business phone system STIR/SHAKEN compliant?

Yes. All outbound calls are STIR/SHAKEN attested so your caller ID displays correctly and your calls are not labeled as spam by US mobile carriers.

A business phone that answers itself.

Softtop Business Phone is a cloud phone system that deploys in minutes with no hardware required. Every seat includes a US local or toll-free business number, unlimited domestic calling, two-way SMS, voicemail-to-email, call recording, and the AI Receptionist that answers calls 24/7 when the team is unavailable. Setup requires only an internet connection and the Softtop app on any desktop, mobile, or SIP-compatible device.

The AI Receptionist answers every call in 30 languages, qualifies the caller's need, books appointments, handles common questions autonomously, and sends a call summary to the business owner or relevant team member. For inbound call management, the auto-attendant IVR routes callers to the right department or extension based on menu selections or intelligent keyword matching. Ring groups ring multiple team members simultaneously so the first available agent picks up every call.

STIR/SHAKEN attestation ensures every outbound call from your business phone number displays with verified caller ID on the recipient's phone and is never flagged as suspected spam. This is critical for businesses making outbound customer calls, sales prospecting calls, or appointment confirmation reminders where answer rates depend on caller ID recognition by the receiving party.

CRM integration with HubSpot, Zoho, Salesforce, and Pipedrive logs every call and voicemail automatically on the contact record. AI call summaries and transcripts sync without any manual entry. The Softtop mobile app lets team members take and make business calls on their personal phone while keeping the business number separate from their personal number. Business Phone plans are month-to-month with no long-term contract required, starting from a single seat with no minimum. Reserve easy-to-remember vanity numbers that reinforce your brand in radio, out-of-home, and TV spots. Bulk vanity search across prefixes included. Extensions, voicemail, SMS, video — it all just works on one seat. No more juggling three vendors. Ported 220 numbers over a weekend. Zero port-out fees, and the AI Receptionist caught 38 after-hours leads the first month. Scheduled CSVs land in my inbox every Monday. My leadership team finally stopped asking where the numbers are. Yes. US number porting runs 5 to 10 business days with zero port-out fees. Does the AI Receptionist have unlimited minutes? No. A monthly minute allowance is included. Extra minutes are available as a paid add-on. Details on /pricing. Yes. Consent messages are configurable by state. Audit logs on every playback. PCI and PHI redaction available. Which devices can I use with my business number? Yes. E911 is included on all US seats, with automatic location updates for remote and traveling users. US teams running unified calling plus an always-on AI Receptionist. Deeper answers on product pages — or get a live walkthrough. Your business phone. Your AI Receptionist. One seat. Port your numbers, pick your area codes, and turn the AI on this week.