What is a business phone system?

A business phone system routes calls across your team with extensions, IVR menus, voicemail-to-email, and call recording. Softtop's cloud version adds an AI Receptionist and CRM sync with no on-site hardware required.

What does the AI Receptionist do?

It answers every call in 30+ languages, qualifies callers, books appointments, and provides summaries. When a human is needed it transfers the call instantly. It works 24/7 with no additional staffing cost.

Do I need to buy any hardware?

No. Softtop works on iOS, Android, Mac, Windows, and any browser. If you prefer desk phones, standard SIP devices connect automatically — but hardware is never required.

Can I keep my existing business phone number?

Yes. Number porting is free on standard plans. Softtop handles the transfer and most ports complete in 7–14 business days with no service interruption during the transition.

How many extensions can I add?

Extensions scale from 2 to 2,000 users on the same account. You can add or remove seats at any time through the self-service portal with no contract changes required.

Is the business phone system STIR/SHAKEN compliant?

Yes. All outbound calls are STIR/SHAKEN attested so your caller ID displays correctly and your calls are not labeled as spam by US mobile carriers.

Business Phone + AI Receptionist

A business phone that answers itself.

Unlimited US calling. Extensions. Call recording. An AI Receptionist on every line.

Start Trial →Pricing →

US NumbersSTIR/SHAKEN14-day Free Trial

9:41● LIVE

AI Receptionist

Active · 00:48

LIVE TRANSCRIPT

"Booking a demo for 40 seats, US-based..."

Logged to HubSpot · AE assigned

After-hours

24/7

Coverage on every line

Avg. answer time

0.8s

Never a missed lead

One seat, six capabilities

What every seat includes.

See all inclusions

Unlimited US calling

Smart routing on Tier-1 direct routes.

Extensions & intercom

Plus paging and call park across sites.

Voicemail to email

AI transcription on every message.

Full call recording

Keyword search with PCI/PHI redaction.

Auto-attendant + IVR

Multi-level menus, drag-and-drop builder. Powered by our auto-attendant.

AI Receptionist

Monthly minute allowance per seat.

24/7 Coverage

The AI Receptionist never misses a call.

Softtop's AI Receptionist answers when your team cannot. It qualifies the lead, books the appointment, and writes a summary to HubSpot, Zoho, or Pipedrive. See HubSpot integration details.

How the AI Receptionist works

24/7

Coverage

After-hours, weekends, holidays.

0.8s

Answer time

Picks up before ring 2.

100%

CRM logged

Every call to the right contact.

∞

Parallel calls

Never busy. Never on hold.

US Number Inventory

US number types, picked in minutes.

800+

US area codes in inventory

Pick a number from any US area code in minutes. Perfect for regional sales teams, multi-state clinics, and franchise networks that want local presence in every market. Learn about VoIP basics, or browse our full product lineup.

Instant provisioning
Hold before purchase
Bulk orders up to 10k

Reporting

Reporting your sales leader will actually open.

Call volume by rep, queue, and campaign — with talk time, first-response, and abandonment baked in. Scheduled CSVs land in every inbox, automatically. Built for sales teams.

By rep
By queue
By campaign
Scheduled CSV

This Week · Call Report

712 calls ← 14%

May 1—7Export CSV

RepCallsTalkQueue

Sarah M.

2143:51Sales

James R.

1873:22Support

Priya K.

1634:05Sales

Chris L.

1482:58Billing

Avg. talk time

3:42

First-response

4.1s

Abandonment

2.3%

Also explore: Team Chat →

Customer Voices

A seat that answers itself.

US teams running unified calling plus an always-on AI Receptionist.

1 Seat

End-to-End Stack

"Extensions, voicemail, SMS, video — it all just works on one seat. No more juggling three vendors."

James O'Brien

IT Director · Parkside Financial

FAQ

Questions before you port.

Deeper answers on product pages — or get a live walkthrough.

Can I keep my current number?

−

Yes. US number porting runs 5 to 10 business days with zero port-out fees.

Does the AI Receptionist have unlimited minutes?

No. A monthly minute allowance is included. Extra minutes are available as a paid add-on. Details on /pricing.

Is call recording compliant?

Yes. Consent messages are configurable by state. Audit logs on every playback. PCI and PHI redaction available.

Which devices can I use with my business number?

iOS, Android, macOS, and Windows apps are included. The same extension rings on every device. Call flip moves a live call from desktop to mobile without dropping a word.

Is E911 supported on every device?

Yes. E911 is included on all US seats, with automatic location updates for remote and traveling users.

Your business phone. Your AI Receptionist. One seat.

Port your numbers, pick your area codes, and turn the AI on this week.

Get Started →View Pricing →