Why is team chat built into the phone system?

Separating chat and calls creates context gaps. With Softtop, every chat thread is linked to the same contact record and call history, so your team can escalate a chat to a voice or video call in one click without switching apps.

Can I escalate a chat to a voice or video call?

Yes. Any direct message or group channel conversation can be escalated to a voice call or HD video meeting with a single click. Both participants stay in the same Softtop interface without app switching.

Does team chat support file sharing?

Yes. Files, images, and documents can be shared in any DM or channel. Files are stored securely in Softtop and are keyword-searchable from the dashboard at any time.

Is team chat included on every plan?

Yes. Team chat with unlimited messages, channels, DMs, and file sharing is included on every Softtop plan with no separate licensing or add-on fees required.

How many channels can I create?

There is no hard limit on the number of channels. Teams typically organize channels by department, project, or client. Channels can be set as public or private.

TEAM CHAT

Team chat, wired to your calls.

Channels. DMs. File sharing. Voice and video escalation in one click.

Start Trial Pricing

Unlimited ChannelsFile SharingCalendar-AwareUS-Ready

# support-queue

Tier-2 escalation · 8 agents

Hannah

Marco

Priya

Hannah W.10:14 AM

Ticket #8291 — caller wants a live agent now. Who can grab?

Marco D.10:15 AM

On it. Pulling up the contact record.

Hannah W.10:16 AM

Sending huddle — screen share will be faster.

🟡 Priya M. joined the channel

Huddle started

2 participants · screen share live

JOIN

Message #support-queue

Channels · Live

Wired to calls

What you get

Everything teams need
in one place.

Unlimited channels & DMs

No per-channel cap. Spin up dedicated rooms by team, client, or project.

Threaded replies & mentions

Every conversation stays organized. Mentions turn into notifications that actually land.

One-click huddle from any chat

Voice or video escalation without leaving the window.

Presence that knows your state

Status auto-updates when you are on a call, in a meeting, or heads-down.

Calendar-aware Do Not Disturb

Softtop reads your Google or Microsoft 365 calendar to silence you during deep work.

Bridges to Slack & Teams

Native two-way bridges sync messages and files with the tools your org still runs.

Native bridges

Bridges to Slack
and Microsoft Teams.

Native bridges sync messages and files both ways. Run Softtop chat for call-related work and keep Slack or Teams for everything else. Most teams phase over time.

Slack

#everything-else

#general

#growth

#design

SYNC

Softtop Chat

#call-work

# support-queue

# sales-inbound

# escalations

Files · threads · reactions · mentions sync both ways

Full-text search

INDEXED

Search every channel, DM, thread, and attachment across the entire history. Code snippets, PDFs, and images are indexed.

Legal hold & eDiscovery

ONE CLICK

One-click legal holds freeze message history for named users or channels. Regulated teams pass audits without custom export scripts.

Retention per channel

CONFIGURABLE

Keep sales channels forever, auto-purge support huddles after 90 days, lock compliance channels for seven years.

Survives the org

Message history that survives the org.

Every message, file, and thread is preserved and searchable. Compliance-grade retention policies and legal holds keep regulated teams audit-ready. Built for enterprise messaging at scale.

100%

Searchable history

1-click

Legal hold

7 yr

Max retention

Scoped access

Guest access for partners & clients.

Invite vendors, agencies, and customers into scoped channels. Guests see only what they need — revoke access in one click when the project ends. Use conversation intelligence to get more from every interaction.

Per-channel scopeAudit logsNo password reuse

Shared: # launch-2026

2 GUESTS

Lucia V.

Outline Agency

Guest · read+post

Noah R.

Foresight Studio

Guest · read only

Hannah W.

ClearStack · You

Owner

Customer Voices

Chat that stays wired to the work.

Three teams running channels, huddles, and calls from one place.

0 Tabs

Switched During Escalations

"Huddles launch from the same window where we track customer calls. My team stopped switching tabs to get a second opinion."

Hannah Webb

Support Manager · ClearStack

FAQ

Questions, answered.

Bridges, guest access, presence — the common ones up front.

Do I need to replace Slack or Teams?

−

No. Native bridges keep both tools in sync. Most teams phase over time.

Can external guests join channels?

Yes. Guest accounts with restricted permissions are configurable per channel.

How much storage is included?

A generous per-user allowance is included. Unlimited storage is available on higher tiers — see /pricing.

Does presence reflect calendar and call status?

Yes. Status auto-updates when you are on a Softtop call, in a meeting, or in a focused calendar block on Google or Microsoft 365.

Is there a mobile app?

Yes. Full iOS and Android apps with push notifications, huddle support, and file sharing. Same account, same channels, same history.

One window for chat,
calls, and context.

14-day free trial. No credit card required.

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