Softtop Team Chat gives internal teams a channel-based messaging platform built directly into their phone system — no separate Slack or Teams account required. Channels organize conversations by project, department, or topic. Direct messages reach individual teammates. File sharing, image upload, and link previews are available in every conversation thread. All messages are encrypted and stored with configurable retention settings.
One-click escalation from a text thread to a voice call or HD video meeting is the key advantage of team chat living inside the phone system. When a text conversation requires a live discussion, one click connects both parties on a voice call or video meeting without dialing a number or sending a meeting invite. This eliminates the coordination overhead of scheduling calls to resolve conversations that could be handled in minutes on a live connection.
Team Chat integrates with the incoming call flow. When a customer calls and the primary agent is busy, a ring group notification posts in the team's channel so any available team member can pick up. After-hours routing notifies the on-call team member via a direct message when a customer calls outside business hours. Voicemail notifications with AI-generated transcripts post in a designated channel so the whole team sees missed calls without needing to listen to individual recordings.
The admin dashboard controls which team members have access to which channels, manages file storage limits, and sets message retention policies for compliance purposes. External guests can be invited to specific channels for partner or client collaboration without full platform access. Team Chat is included on all Softtop business phone plans and scales to unlimited team members with no additional per-user chat fee for standard usage. Sending huddle — screen share will be faster. No per-channel cap. Spin up dedicated rooms by team, client, or project. Every conversation stays organized. Mentions turn into notifications that actually land. Status auto-updates when you are on a call, in a meeting, or heads-down. Softtop reads your Google or Microsoft 365 calendar to silence you during deep work. Native two-way bridges sync messages and files with the tools your org still runs. Search every channel, DM, thread, and attachment across the entire history. Code snippets, PDFs, and images are indexed. One-click legal holds freeze message history for named users or channels. Regulated teams pass audits without custom export scripts. Keep sales channels forever, auto-purge support huddles after 90 days, lock compliance channels for seven years. Huddles launch from the same window where we track customer calls. My team stopped switching tabs to get a second opinion. Calendar-aware DND actually works. My deep-focus blocks stay quiet without me touching a setting. We added four partner agencies as guests with scoped channels in minutes. No new logins, no security review. No. Native bridges keep both tools in sync. Most teams phase over time. Yes. Guest accounts with restricted permissions are configurable per channel. A generous per-user allowance is included. Unlimited storage is available on higher tiers — see /pricing. Does presence reflect calendar and call status? Yes. Status auto-updates when you are on a Softtop call, in a meeting, or in a focused calendar block on Google or Microsoft 365. Yes. Full iOS and Android apps with push notifications, huddle support, and file sharing. Same account, same channels, same history. Three teams running channels, huddles, and calls from one place. Bridges, guest access, presence — the common ones up front.