Softtop Auto-Attendant provides a professional, multi-level IVR menu that routes every inbound call to the right destination automatically — without a live receptionist. The drag-and-drop IVR builder lets admins configure greetings, menu options, working hours schedules, holiday closures, and AI Receptionist fallbacks from the Softtop dashboard in minutes, with no coding or telephony expertise required.
Multi-level menus allow nested routing structures that match complex organizational hierarchies. A main menu routes to departments, each department menu routes to specific teams or individual extensions, and time-of-day rules switch routing automatically between business hours, after-hours, and holiday schedules. The AI Receptionist catches any call that doesn't match a menu option, collects the caller's need, and routes to the most appropriate available agent with a full context handoff.
Working hours settings apply per phone number, per ring group, or per IVR menu. Different numbers for different locations can have independent schedules. Holiday profiles override standard schedules for specific dates and date ranges, ensuring customers reach an appropriate message or routing option regardless of when they call. Custom greetings upload as audio files or use the platform's built-in text-to-speech in multiple languages.
The Auto-Attendant is included on every Softtop business phone plan with no additional cost for multiple menus or menu levels. Changes to IVR configuration take effect immediately — no deployment window, no vendor support ticket, and no service interruption. Admins make routing changes from the dashboard, verify with the preview player, and publish with one click. The feature supports unlimited concurrent inbound calls with no capacity limits on callers navigating menus simultaneously.