Softtop Auto-Attendant provides a professional, multi-level IVR menu that routes every inbound call to the right destination automatically — without a live receptionist. The drag-and-drop IVR builder lets admins configure greetings, menu options, working hours schedules, holiday closures, and AI Receptionist fallbacks from the Softtop dashboard in minutes, with no coding or telephony expertise required.
Multi-level menus allow nested routing structures that match complex organizational hierarchies. A main menu routes to departments, each department menu routes to specific teams or individual extensions, and time-of-day rules switch routing automatically between business hours, after-hours, and holiday schedules. The AI Receptionist catches any call that doesn't match a menu option, collects the caller's need, and routes to the most appropriate available agent with a full context handoff.
Working hours settings apply per phone number, per ring group, or per IVR menu. Different numbers for different locations can have independent schedules. Holiday profiles override standard schedules for specific dates and date ranges, ensuring customers reach an appropriate message or routing option regardless of when they call. Custom greetings upload as audio files or use the platform's built-in text-to-speech in multiple languages.
The Auto-Attendant is included on every Softtop business phone plan with no additional cost for multiple menus or menu levels. Changes to IVR configuration take effect immediately — no deployment window, no vendor support ticket, and no service interruption. Admins make routing changes from the dashboard, verify with the preview player, and publish with one click. The feature supports unlimited concurrent inbound calls with no capacity limits on callers navigating menus simultaneously. Working hours, after-hours, and holiday schedules enforced automatically. Match caller intent to the right agent group, every time. Hold your place in line — the system calls you back when it's your turn. Studio-quality prompts in 30+ languages with one toggle. Hi, I need to reschedule my appointment for next Tuesday and ask about the new hours. Each US location follows its own time zone and holiday calendar, automatically. Route by area code, VIP status, or CRM field. Build visually, push live today. We rebuilt our entire IVR tree in one afternoon without opening a ticket with our old vendor. The visual builder is the first IVR tool I actually enjoy using. Per-brand menus on one tenant let us run four storefronts on one phone system. Holidays auto-follow each store's time zone — no more midnight tickets. Drop-off reporting showed us a confusing prompt at level two. We rewrote it once and abandonment dropped 18 points the next week. No. The visual builder is drag-and-drop with no code required. Yes. 30+ languages with studio-recorded voice. Callers hear prompts in their preferred language based on area code or dialed number. Yes. The AI Receptionist routes callers based on natural language intent. The IVR tree becomes a fallback rather than the primary front door. Yes. Test dial plans without affecting production. Changes deploy on a date and time you pick. Unlimited. Most teams keep menus to three levels or less for caller sanity. US ops, retail, and finance teams running visual IVRs that callers don't dread. Builder, languages, AI fallback, test plans, and depth. A menu callers will not dread, live this afternoon. Drag-and-drop builder, multi-level menus, holiday routing, and AI Receptionist fallback.