Why does logistics need a specialized phone system?

Dispatch operations run 24/7 with high call volumes, multi-location teams, and time-sensitive routing decisions. A generic phone system cannot handle the reliability, multi-site routing, and driver communication demands of logistics.

Does it support multi-site dispatch operations?

Yes. Softtop manages multiple locations from one account, with per-site phone numbers, routing rules, and reporting. Calls transfer between sites instantly with full call history maintained.

Is there an AI Receptionist for after-hours dispatch calls?

Yes. The AI Receptionist handles inbound driver and carrier calls 24/7, capturing route details, urgent messages, and emergency contacts when dispatchers are unavailable or between shifts.

Can Softtop integrate with TMS (Transportation Management Systems)?

Yes. Softtop provides webhook and REST API integrations for custom TMS connections, allowing call events and SMS notifications to sync directly with dispatch and tracking platforms.

How does it handle high call volumes during peak shipping periods?

Softtop's cloud infrastructure scales automatically. Concurrent call capacity expands without hardware orders, and the AI Receptionist handles overflow volume to prevent missed calls during surge periods.

LOGISTICS

Never miss a
dispatch call.

Multi-site. AI Receptionist backstop. Hunt groups that move calls fast.

Start Trial →Pricing →

MULTI-SITE
24/7 AI RECEPTIONIST
HUNT GROUPS
99.999% UPTIME

DISPATCH HUB · LIVE

14 DEPOTSMULTI-SITE

INBOUND CALL · ROUTING NOW

Dallas Depot · Inbound

+1 (972) 555-0183 · DAL → HOU

HUNT GROUP · TIER-1

Marcus T.

Newark

PICKED UP

Elena V.

Dallas

RINGING

AI Receptionist

Backstop

STANDBY

MISSED CALLS

SITES LIVE

<3 s

AVG ANSWER

DISTRIBUTED OPS

Built for distributed operations.

Multi-site management

Per-site numbers, staff, and routing. One admin console for the whole network — built for modern supply chains.

Hunt groups for dispatchers

Ring rules and skills-based routing built for high-urgency dispatch queues. Pair with the outbound dialer for proactive driver outreach.

Softphones on any device

Same extension on tablets, handhelds, and desktop.

AI Receptionist backstop

AI Receptionist handles after-hours and overflow calls automatically.

SMS exception alerts

Critical flags delivered via SMS to the right driver instantly.

TMS & WMS webhooks

Call events pushed to Samsara, McLeod, and MercuryGate.

TIER-1 RELIABILITY

Tier-1 reliability that holds up in a storm.

Carrier-grade routing with 99.999% uptime. Automatic failover across 70+ global PoPs in under two seconds. Your dispatch desk does not drop during a regional fiber cut, a power outage, or a weather event — the traffic re-routes before a human notices. Backed by our SIP trunking network.

NETWORK STATUS · LIVE

70+ POPSALL CLEAR

UPTIME · LAST 30 DAYS

AUTO-FAILOVER LOG

14:32:07NYC-01 degraded→ ORD-021.4 sRECOVERED

09:11:43FRA-02 degraded→ AMS-010.8 sRECOVERED

99.999%

UPTIME

70+

POPS

<2 s

FAILOVER

HOW IT RUNS

Made for how logistics actually runs.

Built around the realities of logistics operations — 24/7 dispatch, mobile drivers, and multi-site coordination.

Any device

MOBILE

Driver-first mobile workflow.

Same extension on iOS, Android, and rugged tablets — drivers call dispatch from any network. Backstopped by our AI Receptionist.

Instant

DISPATCH

Dispatch queues that actually move.

Skills-based routing gets the right call to the right dispatcher. Overflow protects SLA at capacity. See our contact center.

Any TMS

INTEGRATIONS

TMS and WMS integration via webhook.

Call events push into Samsara, McLeod, and MercuryGate. Dispatchers see load context before they pick up.

MULTI-DEPOT

Multi-depot management without IT overhead.

Each depot gets its own numbers, extensions, caller IDs, and hours. Regional managers see only their territory. Corporate IT runs one platform across every location.

Per-depot numbers, extensions, caller IDs, and hours
Regional managers scoped to their territory only
One admin console for corporate IT, every site

Depot Console · 14 sites1 TENANT

Newark

LIVE

NJ-01 · 48 ext.

Dallas

LIVE

TX-02 · 36 ext.

Los Angeles

LIVE

CA-03 · 52 ext.

Atlanta

STANDBY

GA-04 · 28 ext.

Chicago

LIVE

IL-05 · 42 ext.

Miami

LIVE

FL-06 · 24 ext.

From the dispatch floor

Logistics teams that don't drop a call.

Multi-depot, multi-shift — one phone system.

Depots in 3 Weeks

"We rolled Softtop to fourteen depots in three weeks. Driver call quality on rugged Android tablets matches a desk phone. Our dispatch team picked it up without any training."

Marcus Trelane

IT Director, Belford Manufacturing

FAQ

Logistics phone-system questions, answered.

Multi-depot, rugged devices, TMS hooks, and outage behavior.

Multi-depot support?

−

Yes. Each depot has its own users, extensions, caller IDs, numbers, and hours. Roll up to one admin console.

Works on rugged Android tablets?

Yes. Android 8+ compatible. MDM enrollment supported for Intune, Jamf, and other major MDM platforms.

TMS integration?

Yes. Webhook and REST API support for Samsara, McLeod, MercuryGate, and any TMS with an API. Call events push in real time.

What happens during a power outage?

Automatic regional failover. Calls re-route to the next PoP in under two seconds. Backup mobile numbers and cell hand-off keep dispatch live.

How does after-hours coverage work?

The AI Receptionist picks up, logs the exception, and alerts the on-call dispatcher via SMS. Critical calls never sit in voicemail overnight.