Why does logistics need a specialized phone system?

Dispatch operations run 24/7 with high call volumes, multi-location teams, and time-sensitive routing decisions. A generic phone system cannot handle the reliability, multi-site routing, and driver communication demands of logistics.

Does it support multi-site dispatch operations?

Yes. Softtop manages multiple locations from one account, with per-site phone numbers, routing rules, and reporting. Calls transfer between sites instantly with full call history maintained.

Is there an AI Receptionist for after-hours dispatch calls?

Yes. The AI Receptionist handles inbound driver and carrier calls 24/7, capturing route details, urgent messages, and emergency contacts when dispatchers are unavailable or between shifts.

Can Softtop integrate with TMS (Transportation Management Systems)?

Yes. Softtop provides webhook and REST API integrations for custom TMS connections, allowing call events and SMS notifications to sync directly with dispatch and tracking platforms.

How does it handle high call volumes during peak shipping periods?

Softtop's cloud infrastructure scales automatically. Concurrent call capacity expands without hardware orders, and the AI Receptionist handles overflow volume to prevent missed calls during surge periods.

Never miss a dispatch call.

Softtop helps logistics, dispatch, and fleet operations teams stay connected across every shift with a cloud phone system built for high-call-volume environments. The AI Receptionist answers inbound calls automatically when dispatchers are occupied, collects caller details, routes urgent calls to the right dispatcher, and sends a follow-up SMS to the caller — ensuring no urgent dispatch request goes unanswered even during peak load.

Multi-site support lets logistics operations manage multiple depot or warehouse locations from one admin dashboard. Each location gets its own phone number, IVR menu, and routing rules configurable from the central admin console without on-site visits. Inter-site transfers happen in one click, and ring groups cover entire dispatch teams so the first available dispatcher always picks up.

Two-way SMS is included on every Softtop number. Dispatchers send pick-up confirmations, route updates, and delivery notifications directly from the Softtop platform without switching to a separate messaging app. Drivers reply to the same number, and all conversations appear in the shared dispatch inbox with full history. SMS delivery receipts confirm every message reached its destination promptly.

TMS and ERP webhook integration lets Softtop sync call and message activity with logistics platforms. When a driver call or shipper inquiry comes in, the contact record and shipment context surface automatically in the agent screen pop. Call recording captures every dispatcher-driver and shipper interaction for dispute resolution, quality review, and training purposes. The platform runs on any device — iOS, Android, desktop, and browser — so dispatchers work from any location with an internet connection. Same extension on tablets, handhelds, and desktop. Call events pushed to Samsara, McLeod, and MercuryGate. Call events push into Samsara, McLeod, and MercuryGate. Dispatchers see load context before they pick up. Per-depot numbers, extensions, caller IDs, and hours Regional managers scoped to their territory only One admin console for corporate IT, every site We rolled Softtop to fourteen depots in three weeks. Driver call quality on rugged Android tablets matches a desk phone. Our dispatch team picked it up without any training. The AI Receptionist catches our after-hours dispatch overflow and texts the on-call coordinator. We stopped losing critical calls overnight. Hunt groups route the call to whoever is free across three time zones. Our dispatch SLA improved without adding a single headcount. Head of Last Mile, Bridgeway Distribution Yes. Each depot has its own users, extensions, caller IDs, numbers, and hours. Roll up to one admin console. Yes. Android 8+ compatible. MDM enrollment supported for Intune, Jamf, and other major MDM platforms. Yes. Webhook and REST API support for Samsara, McLeod, MercuryGate, and any TMS with an API. Call events push in real time. Automatic regional failover. Calls re-route to the next PoP in under two seconds. Backup mobile numbers and cell hand-off keep dispatch live. The AI Receptionist picks up, logs the exception, and alerts the on-call dispatcher via SMS. Critical calls never sit in voicemail overnight. Multi-depot, rugged devices, TMS hooks, and outage behavior.