Softtop number porting lets businesses transfer their existing US local, toll-free, and international phone numbers to the Softtop platform at no charge on standard plans. Porting preserves your existing number so you keep the customer relationships, marketing assets, and brand recognition built around that number while gaining access to Softtop's full feature set — AI Receptionist, call recording, two-way SMS, IVR, and CRM integrations.
US local number porting typically completes within 7 to 14 business days depending on the losing carrier's processing time. Toll-free number porting is handled through the Responsible Organization (RespOrg) process and usually completes in 7 to 10 business days. International number porting timelines vary by country and local carrier — contact Softtop support to confirm availability and estimated timeframe before initiating an international port request.
During the porting process, your number remains active on your current carrier until the moment of cutover. There is no service interruption and no gap in call coverage during the transfer. Weekend cutover is available on request for businesses that prefer to make the switch during low-call-volume periods. Softtop handles all porting paperwork, carrier coordination, and LOA processing on the customer's behalf.
Port-out fees are zero. If you ever need to move a number away from Softtop to another carrier in the future, you can submit a port-out request at no charge — you always own your number and can move it without penalty. The porting process is fully self-service from the Softtop dashboard for standard US local and toll-free numbers. Number porting is included on all standard Softtop plans with no setup fee or per-number porting charge.