Softtop System Status provides real-time uptime monitoring and incident reporting for all platform components — voice calling, outbound SIP trunking, inbound routing, SMS delivery, contact center queuing, AI processing, REST API, and admin dashboard. Status indicators show current operational state for each component and update in real time as conditions change. Historical uptime data for the past 90 days is available for each component on the status page.
The Softtop platform targets 99.999% uptime for voice services and 99.9% uptime for messaging services as defined in the service level agreement. Current and historical performance against these targets is visible on the status page. When actual uptime falls below the SLA threshold, service credits calculate automatically and apply to the affected account's next invoice without requiring customers to file a separate claim.
Incident reports provide transparent communication about any service degradation, outage, or performance issue affecting the platform. Each incident includes an initial detection notice, investigation updates as the root cause is identified, mitigation actions taken, restoration confirmation, and a post-incident summary explaining what caused the issue and what changes were made to prevent recurrence in the future.
Planned maintenance windows for infrastructure upgrades, security patches, and capacity expansions are posted on the status page at least 72 hours in advance. Maintenance is scheduled during the lowest-traffic periods for each region to minimize customer impact. Email and webhook notification subscriptions are available so customers receive status updates and incident alerts automatically without needing to check the status page manually. All Softtop customers can subscribe to status updates at no additional charge from their account settings.