What are business voice services?

Business voice services are the carrier and software solutions that let a company make and receive phone calls over IP networks — including SIP trunking, voice termination, wholesale VoIP, and global call routing. Softtop delivers all of these on one unified platform with 99.999% uptime and coverage across 150+ countries.

Does Softtop offer wholesale VoIP termination?

Yes. Softtop provides global A-Z wholesale VoIP termination over direct Tier-1 interconnects, with least-cost routing and volume-based rate sheets for ITSPs, resellers, and high-volume buyers. Per-minute rates start at $0.003 depending on destination.

What uptime does Softtop guarantee for voice?

Softtop guarantees 99.999% uptime — five-nines reliability — supported by 70+ global Points of Presence and automated failover. This translates to under five minutes of potential downtime per year, compared with the ~52 minutes a 99.99% SLA allows.

How many countries does Softtop's voice network cover?

Softtop offers voice coverage across 150+ countries, with global numbers available in 100+ countries, all manageable from a single dashboard. There is no need to manage separate carrier interconnects per region.

Is Softtop's voice network secure?

Yes. Softtop voice runs on STIR/SHAKEN-compliant routes with AES-encrypted SIP trunks and real-time fraud detection built into the network. These protections apply to all routes — not offered as an optional add-on.

Can I keep my existing PBX or phone system?

Yes. Softtop's SIP trunking connects to traditional PBX systems and modern UC platforms alike, so you can modernize your voice connectivity without replacing your hardware. Channels can be added or removed on demand via the self-service portal.

How is Softtop voice priced?

Pricing is flexible: predefined plans starting at $49/month, pay-as-you-go per-minute rates from $0.003, or custom packages built around your traffic profile with volume discounts. Contact sales for a wholesale quote with current A-Z rate sheets.

Business Voice Services Built on a Carrier-Grade Network.

Softtop Business Voice Services delivers the full carrier-grade voice stack on one platform — retail SIP trunking for business PBX systems, wholesale VoIP termination for carriers and resellers, global voice routing for international calls, and local US business phone numbers for every area code. All voice services run on Tier-1 interconnects with direct carrier relationships in 150+ countries and 99.999% uptime SLA.

SIP trunking connects existing on-premise PBX systems — Cisco, Avaya, Grandstream, 3CX, FreePBX — to the Softtop network over internet. Elastic concurrent call capacity scales automatically with call volume. STIR/SHAKEN attestation on every outbound call ensures calls display with verified caller ID across all US carrier networks. E911 emergency calling is supported on all Softtop SIP trunks for business continuity compliance requirements.

Wholesale VoIP termination for carriers, ITSPs, and resellers is available as CLI, Non-CLI, and CC route types. A-Z global termination reaches 180+ destinations on direct Tier-1 interconnects. Per-second billing with no false answer supervision charges and transparent rate decks ensure that quoted rates equal billed rates. Volume discounts and custom rate plans are available for partners committing significant monthly minute volumes to the platform.

Global voice routing for international calls handles outbound dialing to 150+ countries from US business numbers or international virtual numbers. International call recording, AI transcription, and CRM sync apply to international calls exactly as they do to domestic US calls. The voice platform integrates with the full Softtop UCaaS stack — contact center, AI Receptionist, team chat, and video meetings — so voice is managed holistically with the broader communications environment.