AI SUPERVISOR ASSIST

Barge. Whisper.
Rescue.

AI surfaces the calls that need you. Jump in silently, coach, or take over.

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AI PRIORITIZATION
ONE-CLICK BARGE
AUDIT-LOGGED
US-COMPLIANT
Live Floor
Priya M. ▾
+ Intervene
Hey,
I'm your AI Supervisor.
3 calls need immediate attention.
COMPLIANCE ALERT
Priya M. · Billing · Tier 2
Disclosure phrase missed · 00:00 elapsed
Sentiment Drop
Whisper Active
Barge Ready
QA Score: 84
Listen
Whisper
Barge
QA Review
AI Coaching
Whisper to agent...
QUICK ACTION
Barge In
Silent Listen
Whisper Coach
Escalate Call
Add QA Note
REAL-TIME AI

Always watching the floor.

The AI monitors every live call simultaneously — scoring sentiment, checking compliance, and surfacing the moments that need a supervisor's attention.

01

Sentiment crashes

Detects real-time drops in customer tone. Alerts the supervisor before the call goes sideways.

02

Compliance phrase detection

Flags missed disclosures and legal phrases instantly. Corrective coaching triggers before the call ends.

03

Upsell triggers agents miss

Identifies product cues agents overlook mid-call. Whisper suggestions surface the right offer in time.

04

SLA breach warnings

Monitors handle time against queue thresholds. Escalates before the breach — not after.

05

Repeated agent questions

Spots agents cycling through the same queries. Surfaces training gaps for the next coaching session.

ONE CLICK

Three actions. One click.

Every action is audit-logged with user, timestamp, and scope.

01
Listen
Silent monitoring for QA
Audible to no one. Used for QA scoring and pattern review.
02
Whisper
Coach the agent live
Audible to the agent only. Customer hears nothing.
03
Barge
Rescue the escalation
Three-way join with full audit log on entry and exit.
FLOOR VIEW

A ranked floor view supervisors actually use.

The top 10 calls that need attention
AI ranks live conversations by risk score. Supervisors work the 10 that matter instead of scanning 200 status cards.
Compliance watchlists per queue
Flag calls where legal phrasing, disclosures, or consent prompts are missed. Corrective whispers go out before the breach becomes a letter.
Coaching that writes itself
Every barge or whisper event auto-attaches to the agent's coaching file. 1:1s run on real examples, not memory.
US-COMPLIANT

Configurable for US rules and state law.

Role-based barge and whisper permissions. State-level disclosures and per-queue policies enforced automatically.

Two-party state notice
Auto-prompt · CA, FL, IL +9
Barge permission · Sales
Manager+
Barge permission · Healthcare
Director+ only
Disclosure on whisper start
Required
SIEM stream
Splunk · live

Customer Voices

The console supervisors actually open.

US teams running ranked floor views, audit-clean barges, and live coaching.

Top 10
Auto-Ranked

"The supervisor console ranks at-risk calls automatically. I spend my day on conversations that actually need me instead of hunting through a queue board."

H
Hannah Webb
Support Manager, ClearStack
FAQ

Supervisor Assist, answered.

Permissions, audibility, US compliance, supervisor span, and QA scoring.

Only based on role-based permissions. Disclosure rules are configurable per jurisdiction. Every barge is audit-logged.
Silent listen is invisible to both parties. Whisper is audible to the agent only. Barge is audible to all parties.
Yes. Consent messages configurable by state. Full audit trail on every monitoring event, exportable to your SIEM.
Up to 100 agents on a ranked floor view. AI prioritization keeps the workload human.
Yes. Every call gets a QA score by rubric. Random sampling is replaced with scoring-by-default.

Rescue escalations before they leave the call.

AI prioritization plus one-click barge, whisper, or monitor — fully audit-logged.