Which Zoho products does Softtop integrate with?

Softtop integrates natively with Zoho CRM, Zoho Desk, Zoho Bigin, and Zoho Books — logging calls, SMS, voicemails, and AI summaries across all connected Zoho products automatically.

Does it support click-to-call from Zoho?

Yes. Phone numbers in Zoho CRM and Zoho Desk become one-click dial links. The call starts in Softtop immediately with the contact record auto-loaded as a screen pop in the Softtop interface.

Are call recordings synced to Zoho automatically?

Yes. Recordings attach to the Zoho activity record with a playback link. AI transcripts and summaries are posted as notes on the contact or ticket record without any manual action from the agent.

Does AI transcription sync to Zoho automatically?

Yes. Every call is transcribed by the Softtop AI and the transcript is automatically attached to the Zoho record — along with a structured call summary and flagged action items for follow-up.

Can I use it with Zoho Desk for support ticketing?

Yes. Inbound calls to support numbers can auto-create Zoho Desk tickets with caller details, call recording, and AI summary pre-filled — saving agents from manual ticket creation after every call.

Is setup self-service?

Yes. The Zoho integration is activated from the Softtop integrations dashboard in minutes. No developer is needed — just authorize the Zoho connection and choose which objects to sync, and it is live.

Softtop for Zoho.

Softtop's Zoho integration page offers the same native, bidirectional sync pattern as its HubSpot integration, adapted for the Zoho ecosystem: full bidirectional sync keeping every field aligned without manual entry, every touchpoint logged automatically to the Zoho CRM timeline, call audio and AI transcript attaching to the Zoho record within 30 seconds of call end, one-click dialing directly from a lead, contact, or deal record in Zoho, full Zoho context appearing the moment a known contact calls in, and a single install covering every Zoho surface so there's no extra setup required per individual Zoho app. Setup follows three steps: install from the Zoho Marketplace with one click and no developer needed, connect a Zoho admin account and map Softtop users to their corresponding Zoho owners, and calls and SMS begin logging to the correct records immediately with no code required. Beyond the core CRM sync, the integration supports outbound dialer workflows where calls and SMS attach to the lead and auto-disposition updates the pipeline stage automatically on call end, support ticketing where tickets open from live calls with full conversation context and an AI summary already attached, and coverage across both Bigin (Zoho's lightweight CRM for small teams) and Zoho One (the full suite for larger organizations) through a single marketplace install. This spans the range of Zoho products a business might run, from a small sales team on Bigin to a larger organization using the full Zoho One suite, without requiring separate integration setup for each product. This page targets Zoho customers — across Bigin, Zoho CRM, Desk, and the broader Zoho One suite — who want call activity, recordings, and AI summaries synced automatically to CRM records instead of manual logging.