Which Zoho products does Softtop integrate with?

Softtop integrates natively with Zoho CRM, Zoho Desk, Zoho Bigin, and Zoho Books — logging calls, SMS, voicemails, and AI summaries across all connected Zoho products automatically.

Does it support click-to-call from Zoho?

Yes. Phone numbers in Zoho CRM and Zoho Desk become one-click dial links. The call starts in Softtop immediately with the contact record auto-loaded as a screen pop in the Softtop interface.

Are call recordings synced to Zoho automatically?

Yes. Recordings attach to the Zoho activity record with a playback link. AI transcripts and summaries are posted as notes on the contact or ticket record without any manual action from the agent.

Does AI transcription sync to Zoho automatically?

Yes. Every call is transcribed by the Softtop AI and the transcript is automatically attached to the Zoho record — along with a structured call summary and flagged action items for follow-up.

Can I use it with Zoho Desk for support ticketing?

Yes. Inbound calls to support numbers can auto-create Zoho Desk tickets with caller details, call recording, and AI summary pre-filled — saving agents from manual ticket creation after every call.

Is setup self-service?

Yes. The Zoho integration is activated from the Softtop integrations dashboard in minutes. No developer is needed — just authorize the Zoho connection and choose which objects to sync, and it is live.

Zoho Integration

Softtop for Zoho.

Contacts, leads, tasks, and activity — all sync both ways, automatically.

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TWO-WAY SYNCCLICK-TO-CALLRECORDINGSZOHO MARKETPLACE

Install Time

10 min · 5 Zoho apps

Softtop

CALLING · LIVE

▶

◀

Zoho CRM

5 APPS · SYNCED

Sync activity ·last hour

TWO-WAY

Call · James Wilson · 6m 14s

AI SUMMARY + DEAL STAGE UPDATED

ST → ZOHOJust now

Contact · Acme Corp · Lead

STAGE · PROPOSAL · ENTERPRISE TIER

ZOHO → ST1m

Voicemail · transcript attached

FOLLOW-UP TASK AUTO-CREATED

ST → ZOHO2h

SMS delivered · follow-up

DESK TICKET OPENED · AUTO

ST → ZOHOY'day

10 min

INSTALL

ZOHO APPS

MARKETPLACE FEE

Native Sync

What syncs with Zoho.

Everything in Softtop flows into Zoho — and everything in Zoho stays in sync.

Contacts, Leads, Tasks & Activities

Full bidirectional sync — every field stays aligned without manual entry. Learn about Zoho CRM features.

Calls, SMS & Voicemail on Timeline

Every touchpoint logged to the Zoho CRM timeline automatically.

Recordings & AI Transcripts Attached

Audio and AI transcript attach to the Zoho record within 30 seconds of call end.

Click-to-Call from Any Zoho Record

One click dials directly from a lead, contact, or deal record in Zoho.

Screen Pops on Inbound Calls

Full Zoho context appears the moment a known contact calls in.

Works with CRM, Desk, Books & Bigin

One install covers every Zoho surface — no extra setup per app.

Setup

Install in 10 minutes.

No consultant, no custom code. Live before your next meeting.

Free from Zoho Marketplace

No IT or developer needed

Live in under 10 minutes

Step 101

Install from Marketplace

One click from the Zoho Marketplace — no developer needed.

Step 202

Authenticate & Map Users

Connect your Zoho admin and map Softtop users to Zoho owners.

Step 303

Calls Start Logging

Calls and SMS log to the right records immediately — no code.

Zoho Surfaces

Works with every Zoho surface your team uses.

One Softtop install connects CRM, Desk, Books, and Bigin. Your phone becomes a native Zoho surface. Learn about our hosted phone system.

Zoho CRM

Calls and SMS attach to the lead. Auto-disposition updates stage on call end. Explore our outbound dialer for deeper call workflows.

Click-to-call from any record

Activity timeline auto-logged

Deal stage updates on call end

Zoho Desk

Tickets open from live calls with full conversation context and AI summary attached.

Tickets created from call events

AI summary on every ticket

Full call context in Desk record

Bigin & Zoho One

One marketplace install covers Bigin for small teams and Zoho One for larger orgs.

Single install covers all apps

Works with Bigin pipelines

Zoho One enterprise-ready

Workflow Automation

Zoho Flow triggers that respect phone events.

Automate tasks, Slack alerts, and deal moves directly off real call activity.

Triggers on call start, end, voicemail, and SMS

No custom webhook code required

Revenue ops ships automations, not glue code

Event

Zoho Actions

Call ended · 4m 22s

Task created in CRM

Deal stage updated

Voicemail received

Slack alert to Sales channel

Follow-up task created

SMS delivered

Desk ticket opened

CRM activity logged

10 min

Average install time

30s

Recording to Zoho record

Zoho apps covered

Marketplace fee

Customer Voices

Teams that run on Zoho run on Softtop.

See how sales and support teams use the integration every day.

1 day

To Full Adoption

"The Zoho integration went live on a Friday afternoon. By Monday, our sales team stopped logging calls manually — every activity lands on the right record automatically."

Sofia Rojas

NorthRoute Partners

FAQ

Questions about the Zoho integration.

Deeper answers on the product page — or get a live walkthrough.

Does it work with Zoho One?

−

Yes. Integrates with Zoho CRM, Desk, Books, and Bigin. One install, one user mapping covers all apps.

Are recordings attached to Zoho records?

Yes. Audio, transcript, and AI summary attach to the contact record within 30 seconds of call end.

Is there a Zoho Marketplace fee?

No. The Softtop for Zoho integration is free to install from the Zoho Marketplace. Usage is included on qualifying plans.

Can custom Zoho fields sync?

Yes. Custom contact, lead, and deal fields map bidirectionally. Field mapping is configurable in the Softtop admin console with no code required.

Does the integration support Zoho Flow?

Yes. Zoho Flow triggers fire on call events, SMS events, and voicemail receipt. No custom webhook code is required.

Connect Softtop with Zoho today.

Every call, SMS, and voicemail on the right Zoho record. Live in 10 minutes.

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