What is the difference between a power and predictive dialer?

A power dialer dials one number per agent at a time and connects only answered calls. A predictive dialer uses algorithms to dial multiple numbers per agent simultaneously, maximizing talk time by predicting agent availability.

Is the outbound dialer TCPA compliant?

Yes. Softtop includes DNC list scrubbing, consent-based dialing controls, and STIR/SHAKEN attestation on all outbound calls to help US campaigns meet TCPA requirements out of the box.

What is answering machine detection (AMD)?

AMD automatically detects whether a call was answered by a person or voicemail. For human answers the call connects to an agent; for voicemail it can drop a pre-recorded message or skip to the next contact.

Can the dialer display a local caller ID?

Yes. Local presence dialing displays a caller ID with an area code that matches the recipient's region, which typically increases answer rates significantly compared to out-of-area or toll-free numbers.

Which CRMs does the outbound dialer integrate with?

HubSpot, Zoho CRM, and Pipedrive integrate natively. Call outcomes, recordings, and AI summaries are logged automatically on each contact record without manual data entry.

What is a progressive dialer?

A progressive dialer places one call per agent only when the agent is available and ready — combining the productivity benefit of automation with more control than predictive dialing, and lower regulatory risk.

Power. Predictive. Progressive. Compliant.

Softtop Outbound Dialer gives sales and collections teams a US-compliant dialing platform with power, predictive, and progressive modes on the same subscription. Power dialer dials one number at a time per agent and automatically moves to the next contact when a call ends or hits voicemail. Predictive dialer dials multiple numbers simultaneously and connects agents only to answered calls, eliminating agent idle time between conversations on a call list.

Answering machine detection identifies pre-recorded voicemail greetings automatically and skips the contact or leaves a pre-recorded voicemail message based on campaign settings. Local presence caller ID selects a number matching the area code of the destination being called, improving answer rates significantly compared to using a single fixed outbound number. DNC list integration scrubs every dial against national and internal do-not-call lists before placing each call.

Campaign management tracks contact dispositions, call counts, time zone compliance, and retry rules. Time zone logic prevents calls to contacts outside of legally compliant calling hours for their geographic location. Retry rules automatically reschedule contacts who were unreachable based on customizable call cadences and maximum attempt limits. Campaign analytics show connect rates, conversion rates, and agent performance metrics in real time from the supervisor dashboard.

STIR/SHAKEN attestation on every outbound call ensures calls display with verified caller ID and are not flagged as spam by carrier networks. CRM integration with HubSpot, Salesforce, and Zoho logs every dial, outcome, and agent note automatically on the contact record. Call recording captures every outbound call for QA and compliance purposes. The Outbound Dialer is available on Softtop contact center plans with no per-seat premium for dialer access.