What is the difference between a power and predictive dialer?

A power dialer dials one number per agent at a time and connects only answered calls. A predictive dialer uses algorithms to dial multiple numbers per agent simultaneously, maximizing talk time by predicting agent availability.

Is the outbound dialer TCPA compliant?

Yes. Softtop includes DNC list scrubbing, consent-based dialing controls, and STIR/SHAKEN attestation on all outbound calls to help US campaigns meet TCPA requirements out of the box.

What is answering machine detection (AMD)?

AMD automatically detects whether a call was answered by a person or voicemail. For human answers the call connects to an agent; for voicemail it can drop a pre-recorded message or skip to the next contact.

Can the dialer display a local caller ID?

Yes. Local presence dialing displays a caller ID with an area code that matches the recipient's region, which typically increases answer rates significantly compared to out-of-area or toll-free numbers.

Which CRMs does the outbound dialer integrate with?

HubSpot, Zoho CRM, and Pipedrive integrate natively. Call outcomes, recordings, and AI summaries are logged automatically on each contact record without manual data entry.

What is a progressive dialer?

A progressive dialer places one call per agent only when the agent is available and ready — combining the productivity benefit of automation with more control than predictive dialing, and lower regulatory risk.

Outbound Dialer · USA-Compliant

Power. Predictive. Progressive.
Compliant.

Three dialer modes with AMD, DNC scrub, local caller ID, and full CRM sync.

Start Trial →Pricing →

STIR/SHAKENRobocall MitigationLocal Caller ID14-day Free Trial

Campaign · Q4 Outbound

Pipeline Reactivation · West

STIR/SHAKEN attested

Mode

Power

Attempts

Connect %

Live queue

+1 (415) 555-0142

Connecting

+1 (212) 555-0188

Live · 1:42

+1 (305) 555-0107

AMD · drop VM

+1 (713) 555-0163

DNC blocked

TCPA enforced · DNC scrubbed · Local caller ID matched

One platform · three modes

Three dialer modes, one platform.

1:1

Pacing

Power dialer

Paces one-to-one for high-value lists.

3.5x

Throughput

Predictive dialer

Dials ahead of agent capacity.

100%

Preview

Progressive dialer

Blends preview and auto-pacing for compliance-heavy campaigns.

Answering Machine Detection

Detect machines and drop a pre-recorded voicemail in under a second. See how this works on our contact center platform.

DNC scrub in real time

Federal, state, wireless, and your internal exclusion files — all live. Violations are blocked before the call is placed.

Local caller ID matching

Match the destination US area code automatically. Watch pickup climb with every campaign.

CRM sync

Dialers talk to the CRM, not past it.

Two-way sync with all major CRMs. Campaign results write back to the lead record automatically — the same engine used by predictive dialer platforms worldwide.

HubSpot