What is the difference between a power and predictive dialer?

A power dialer dials one number per agent at a time and connects only answered calls. A predictive dialer uses algorithms to dial multiple numbers per agent simultaneously, maximizing talk time by predicting agent availability.

Is the outbound dialer TCPA compliant?

Yes. Softtop includes DNC list scrubbing, consent-based dialing controls, and STIR/SHAKEN attestation on all outbound calls to help US campaigns meet TCPA requirements out of the box.

What is answering machine detection (AMD)?

AMD automatically detects whether a call was answered by a person or voicemail. For human answers the call connects to an agent; for voicemail it can drop a pre-recorded message or skip to the next contact.

Can the dialer display a local caller ID?

Yes. Local presence dialing displays a caller ID with an area code that matches the recipient's region, which typically increases answer rates significantly compared to out-of-area or toll-free numbers.

Which CRMs does the outbound dialer integrate with?

HubSpot, Zoho CRM, and Pipedrive integrate natively. Call outcomes, recordings, and AI summaries are logged automatically on each contact record without manual data entry.

What is a progressive dialer?

A progressive dialer places one call per agent only when the agent is available and ready — combining the productivity benefit of automation with more control than predictive dialing, and lower regulatory risk.

Power. Predictive. Progressive. Compliant.

Softtop Outbound Dialer gives sales and collections teams a US-compliant dialing platform with power, predictive, and progressive modes on the same subscription. Power dialer dials one number at a time per agent and automatically moves to the next contact when a call ends or hits voicemail. Predictive dialer dials multiple numbers simultaneously and connects agents only to answered calls, eliminating agent idle time between conversations on a call list.

Answering machine detection identifies pre-recorded voicemail greetings automatically and skips the contact or leaves a pre-recorded voicemail message based on campaign settings. Local presence caller ID selects a number matching the area code of the destination being called, improving answer rates significantly compared to using a single fixed outbound number. DNC list integration scrubs every dial against national and internal do-not-call lists before placing each call.

Campaign management tracks contact dispositions, call counts, time zone compliance, and retry rules. Time zone logic prevents calls to contacts outside of legally compliant calling hours for their geographic location. Retry rules automatically reschedule contacts who were unreachable based on customizable call cadences and maximum attempt limits. Campaign analytics show connect rates, conversion rates, and agent performance metrics in real time from the supervisor dashboard.

STIR/SHAKEN attestation on every outbound call ensures calls display with verified caller ID and are not flagged as spam by carrier networks. CRM integration with HubSpot, Salesforce, and Zoho logs every dial, outcome, and agent note automatically on the contact record. Call recording captures every outbound call for QA and compliance purposes. The Outbound Dialer is available on Softtop contact center plans with no per-seat premium for dialer access. Blends preview and auto-pacing for compliance-heavy campaigns. Match the destination US area code automatically. Watch pickup climb with every campaign. DNC lists scrubbed against federal, state, and wireless lists in real time. Carrier-level attestation applied automatically. Every call listed in the FCC Robocall Mitigation Database. Every contact carries a consent record with source and timestamp. TCPA audits take minutes. Our outbound team was live and dialing on day one. Local caller ID, compliance, and CRM sync were handled without a consultant, which is new for us. Predictive mode tripled our connect rate the first week. The DNC scrub and TCPA dashboards mean our compliance team finally sleeps at night. Switching to local caller ID by area code lifted pickups by 38%. The reps notice the difference on every shift — and we still hit DNC compliance. Power for high-value B2B lists. Predictive for high-volume lead gen. Progressive for compliance-heavy outbound like debt recovery or regulated finance. Yes. Outbound caller ID matches the destination US area code. Pickup rates typically climb meaningfully in the first week. Yes. Real-time DNC scrub, consent tracking, and audit trail on every dial attempt. STIR/SHAKEN attestation is applied automatically. Native two-way sync with HubSpot, Zoho, Pipedrive, Salesforce, and Zendesk. Custom CRMs connect via REST API and webhooks. What happens when an answering machine picks up? AMD detects the machine and can drop a pre-recorded voicemail, skip the record, or log the attempt. Behavior is configurable per campaign. US sales teams dialing with local presence and a clean audit trail. Three dialer modes. One compliant platform. Local caller ID, real-time DNC scrub, and CRM sync — out of the box.