AI AGENT ASSIST

A coach in every
agent's ear.

Scripts. Empathy cues. Next-best-action. Whispered live by Softtop's AI.

Start Trial Pricing
LIVE WHISPER
ALL CHANNELS
30+ LANGUAGES
US-READY
LIVE · AI ASSIST ON
00:10
WHISPER STACK

What the AI whispers.

OBJECTION
Objection-handling scripts
Pulled from your knowledge base the moment a stall surfaces.
EMPATHY
Empathy cues in real time
Sentiment dips trigger an in-ear prompt before the call goes south.
NBA
Next-best-action
Upsell paths and retention plays surface on every qualifying call.
KB
Live knowledge search
Answers from your KB whispered to the agent in under a second.
POLICY
Policy reminders
Required disclosures before agents commit to anything off-policy.
CHAT

Same coach on chat.

Inline suggestions appear as the agent types. Tone nudges catch curt replies before they send. Relevant KB article links drop into the draft message automatically, following conversational AI best practices.

Chat with Priya · BrightField
Hey, the integration broke after this morning's release.
On it — checking the changelog now.
Yeah we deployed today, anyway here's a workaround
TONE: SOFTEN
Suggest: KB · v4.2 release notesEmpathy line
TENANT-NATIVE

Trained on your tenant, not a shared model.

Learns from your own conversations
Pulls from your recordings, KB, and playbooks — no shared training across tenants.
Role-based prompt libraries
Sales sees scripts, support sees playbooks, retention sees save-offer trees.
Guardrails on what the AI says
Blocklists, disclosures, and approved phrasing enforced at the prompt layer.
OUTCOMES

Measurable outcomes from day one.

Live coaching creates real, trackable performance shifts — from first call to pipeline close.

New-hire ramp time
AI closes the knowledge gap on call one, so new reps sound senior from day one. Track progress with conversation intelligence.
Talk-to-listen ratio
Coaching becomes a measurable trend line, not a gut feel reviewed once a quarter.
Top-five objection rate
Objection frequency drops as the AI feeds reps the rebuttal that worked last time.

Customer Voices

Live coaching that ships ramp time.

US teams using Agent Assist to onboard faster and close more.

3 wks
To Senior Voice

"Whisper coaching ramped our junior agents faster than any onboarding playbook we tried. By week three, they sound like the senior team."

M
Marcus Chen
Director of CX, Helix Logistics
FAQ

Whisper coaching, answered.

How the live coach works, what it can say, and how fast it deploys.

No. Whisper audio and inline suggestions are visible only to the agent on the call.
Scripts are read top-to-bottom. The AI responds to the actual conversation in real time based on sentiment, intent, and context.
Connect your knowledge base, approve the first 50 whisper samples. Typical deployment is one afternoon.
Yes. 30+ languages with the same latency and fidelity.
Yes. Blocklists, required disclosures, and approved phrasing are enforced at the prompt layer.

Whisper coaching for every agent, every call.

Connect your knowledge base, approve the first whispers, go live this afternoon.