CONVERSATION INTELLIGENCE

Conversations
become data.

Every call transcribed, summarized, and searchable. Objections surface automatically.

Start Trial Pricing
EVERY CALL
30+ LANGUAGES
WAREHOUSE SYNC
NATIVE
"too expensive"642 calls
OPENINGMIDDLECLOSE
Customer
00:42
We were quoted thirty percent less byby another vendor last week.
Agent
00:51
Walk me through what 'too expensive' means in your context.
Customer
01:18
It's mostly the per-seat number — we have 200 reps and it scales fast.
Agent
01:34
Got it — let me show you the annual plan with volume tier.
Snowflake · live
CAPTURES

What conversation intelligence captures.

01
AI transcripts on every call, video, chat
Every conversation captured in full — voice, video, and chat — with speaker separation and timestamps. See how it pairs with call recording.
02
AI sentiment at conversation and moment level
Real-time emotion and tone tracking so managers know when a call needs intervention before it ends.
03
Summaries with action items and owners
AI-generated call briefs land in your CRM seconds after hang-up — no manual notes, no missed follow-ups.
04
Objections that stalled deals this month
Spot recurring blockers across your whole team — price, timing, competitor — ranked by deal impact.
05
Keyword search across your full archive
Find any moment across thousands of calls instantly — by phrase, topic, rep, or date range.
DASHBOARDS

Dashboards for every team.

+11.4 pt
Win rate · positive close

Sentiment-to-close correlation by deal stage and rep.

Used by teams across the speech analytics industry to surface what matters most.

NATIVE

Native beats bolted-on.

No bot joining meetings
Standalone tools join calls as a third participant. Softtop analyzes inside the call path itself, so guests never see a recorder icon they did not expect. Read how conversational AI is reshaping intelligence.
No extra subscription to budget
Gong and Chorus charge upward of $1,500 per user per year. Softtop runs speech analytics inside the platform your team already uses.
No data leaving your tenant
Transcripts, summaries, and scores stay inside your Softtop account. Retention is configurable. Warehouse exports run on your schedule.
PIPELINE REVIEW

Searchable archive, built for pipeline reviews.

Type a phrase, see every call it was said on. Filter by rep, deal stage, or sentiment. Built with sales teams in mind.

price too highprocurementcompetitor Xnot nowintegrationsSOC 2
100%
Calls archived automatically
< 2 min
Transcript ready after call
30+
Languages supported
0 calls
S
Sarah K.
Negotiation · 14:32
NEGATIVE
"...price too high process takes 60 days minimum..."
J
James R.
Demo · 08:17
NEUTRAL
"...involves price too high team and legal sign-off..."
P
Priya M.
Discovery · 22:04
POSITIVE
"...our price too high cycle just changed this quarter..."

Customer Voices

Pipeline reviews on facts, not memory.

US revenue, CX, and compliance teams running on conversation data.

Search
Every Call

"AI transcripts made every pipeline review searchable. My team stopped arguing about what customers actually said and started building playbooks from real calls."

D
Daniel Okafor
VP Revenue, Parity Finance
FAQ

Conversation Intelligence, answered.

How it differs from Gong, what channels are covered, and where data lives.

Native inside Softtop's phone and contact center. No separate subscription, no routing layer, no meeting bot.
Yes. Voice, video, chat, SMS, and every supported social channel.
CSV on every plan. Live warehouse sync to Snowflake, BigQuery, or Redshift on higher tiers.
English is the default. 30+ additional languages with matching latency and fidelity.
Transcripts stay in your tenant, encrypted at rest and in transit. SOC 2 Type II certified. Compliance-ready on qualifying plans.

Every conversation, searchable from day one.

No bot joins. No second subscription. Conversation intelligence inside the platform you already run.