Softtop Business SMS gives every US business number two-way texting capabilities from the same number customers already call. Agents send and receive text messages from the Softtop inbox alongside calls and voicemails — no separate messaging app required. Two-way SMS conversations appear with full history so any agent handling a follow-up sees the entire prior text thread with that customer automatically.
10DLC brand registration is managed within the Softtop platform. Businesses complete brand registration and campaign approval for US A2P SMS delivery without navigating carrier portals directly. Registered campaigns receive higher throughput and improved deliverability compared to unregistered messaging. Softtop submits the registration on behalf of the customer and tracks campaign approval status from the admin dashboard.
MMS messaging lets businesses send images, documents, and media attachments alongside text messages from any US Softtop number. Product photos, PDF contracts, invoices, and instructional images all send as MMS from the same business number customers use for voice calls. MMS replies from customers appear in the same conversation thread as outbound messages and SMS replies.
Bulk SMS campaigns reach large customer lists from any Softtop business number. Promotional messages, appointment reminders, abandoned cart recovery, and event notifications send to opt-in subscriber lists with delivery tracking and two-way reply handling included. Automated reply sequences respond to incoming keywords with pre-configured messages for common scenarios. Business SMS and MMS is included on all Softtop business phone plans with no per-message add-on fee for standard US messaging volumes within plan limits.