BUSINESS SMS & MMS

Two-way business
texting, done right.

SMS, MMS, templates, automation. 10DLC registered for your brand at cost.

Start Trial Pricing
US 10DLCSTIR/SHAKENRobocall MitigationUnlimited US SMS
TWO-WAY SMS HUB
10DLC ✓
PERSONALIZED OUTBOUND
MT
Hi Maya! Your order #48291 ships tomorrow. Reply TRACK to get live status.
DELIVERY PROGRESS0%
1,247 contacts0 delivered
LIVE INBOX
MT
Maya T.
TRACK
just nowreplied
JK
Jordan K.
Ships Fri — confirmed
1m agodelivered
RW
Rachel W.
Hi Rachel! Your order…
3m agodelivered
98% delivered
Avg US throughput
Every seat

What you get on every seat.

Six capabilities on every plan, including bulk SMS campaigns — no add-ons, no unlocking required.

6included features
$0add-on cost
10DLCregistered brand
1
Core

Two-way SMS & MMS

Send and receive with media attachments across the USA.

2
Personalization

Templates with merge fields

Personalize at scale with {firstName} and custom variables.

3
Automation

Scheduled sends & drips

Trigger sequences by time, event, or list membership.

4
Compliance

Auto-responses & keywords

STOP and HELP baked in. Custom keyword triggers on demand.

5
AI

AI Writer

Draft quick replies in brand tone, ready for a single-click send.

6
Integrations

CRM sync

HubSpot, Zoho, and Pipedrive sync contacts and conversations live. See the HubSpot integration.

10DLC

10DLC handled for you.

Brand registered with The Campaign Registry, fees passed at cost. Typical approval in 7–14 days. Review industry messaging standards.

01

Submit brand

Verify your EIN and legal name in one form.

02

Register campaign

Softtop files with The Campaign Registry.

03

Carrier review

Mobile operators approve use cases.

04

Live in 7–14 days

Brand-vetted throughput on every seat.

Audit-ready

Opt-in and opt-out, audit-ready.

01

Double opt-in capture

Timestamp, source URL, IP, and user agent logged on every opt-in. Carrier and AG-ready proof.

100%
logged
TIMESTAMPED
02

STOP · HELP · UNSUBSCRIBE

CTIA keywords built in. STOP blocks instantly across all campaigns. HELP returns compliant boilerplate.

<1s
response
AUTO-HANDLED
03

Audit export in one click

Full opt-in/opt-out history per contact or campaign. TCPA audits and carrier reviews in minutes.

1-click
export
ONE CLICK
Day-one

Use cases wired in on day one.

Prebuilt templates save weeks of setup. Customer-facing messages go out on the channel they actually answer. Need carrier-level access? Use our SMS Gateway.

Appointment reminders

Confirm or reschedule in a single reply.

Payment due alerts

Short-link straight to pay-now checkout.

Shipping updates

Tied to your order API for live tracking.

Review requests

Sent 48 hours after delivery completes.

Also explore: Messaging →

Customer Voices

SMS that ships, not just sends.

Three customer-facing teams running the same seat for voice and text.

1 Seat
Voice + SMS + MMS

"SMS and MMS on the same seat as our phones meant updates go out on the channel customers actually answer."

M
Maya Patel
CX Lead · BrightField eCom
FAQ

Questions, answered.

10DLC, MMS, and overflow — the common ones up front.

The Campaign Registry (government body) sets registration fees. Softtop passes those through at cost with no markup.
Yes. Images, video up to 30 seconds, and documents up to 1 MB. Supported across USA and Canada.
Plan allowances and overflow rates are listed on /pricing.
Yes. Softtop supports SMS to 190+ countries. Rates and supported destinations are listed on /pricing.
Every conversation attaches to the contact record. Any agent can pick up mid-thread with full history, and internal notes stay hidden from the customer.

Two-way texting, 10DLC-ready.

14-day free trial. No credit card required.