What is a wholesale VoIP solution?

A wholesale VoIP solution is a full carrier service package providing bulk voice termination, SIP connectivity, and supporting infrastructure — routing, billing, and NOC support — for businesses terminating high call volumes.

What uptime does the wholesale VoIP solution guarantee?

Softtop guarantees 99.99% uptime on wholesale routes, backed by direct Tier-1 interconnects, 70+ global Points of Presence, and automated failover for every traffic flow.

Does it include STIR/SHAKEN compliance?

Yes. All US-bound termination traffic is STIR/SHAKEN attested at the carrier level, ensuring your outbound calls are verified and not flagged or blocked by receiving carrier networks.

How many countries does the wholesale solution cover?

Softtop provides A-Z termination to 180+ countries, with specialized CLI and CC route options across major US, UK, European, LATAM, and APAC destinations for all traffic types.

How do I connect to the wholesale VoIP platform?

Connection is via SIP over IP. Softtop provides SIP credentials, a static IP or SRV record for trunk configuration, and technical assistance for initial route testing. Most partners are live within one business day.

What support is available for wholesale customers?

A dedicated 24/7 NOC monitors all wholesale traffic. Enterprise and carrier customers receive an assigned technical account manager and priority escalation paths for critical issues.

Carrier-Grade Voice. Scale Without Limits.

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