CC (call center) routes are wholesale voice routes optimized for high-volume dialer traffic. They support elevated calls-per-second (CPS), toll-free number pass-through, and STIR/SHAKEN compliance — the right route type for BPO and outbound dialer operations.

Why do dialer operations need high-CPS routes?

Predictive and power dialers generate call bursts at much higher CPS than standard business calling. Standard routes throttle or reject excess CPS. CC routes are provisioned with headroom for dialer burst traffic without dropped attempts.

Does Softtop support TFN (toll-free number) pass-through on CC routes?

Yes. CC routes support TFN pass-through, allowing outbound dialer calls to display toll-free originating numbers at the destination — a requirement for many US call center and BPO operations.

Is STIR/SHAKEN compliance included on CC routes?

Yes. All US-bound CC route traffic is STIR/SHAKEN attested, ensuring dialer calls are verified at the carrier level and not flagged as spam or robocalls by receiving networks.

What billing model is used for CC routes?

CC routes use per-second billing (1/1) with no minimum call duration. This is important for dialer operations where short-duration answer detections and abandoned calls are common.

How do I test CC routes before committing volume?

Softtop provides test SIP credentials for qualified prospects. The wholesale team configures a test allocation to validate call quality, CPS capacity, and TFN handling before full commercial deployment.

High-CPS Dialer Termination that Never Chokes.

Softtop's CC Routes page is built specifically for outbound dialer operations and predictive-dialing contact centers, where every dropped or blocked call attempt costs money. Predictive, progressive, and power-dialer pacing profiles run at full capacity with no burst surcharges and no silent throttling at the carrier's protection layer, meaning the pacing engine sees exactly what it sends rather than fighting hidden carrier limits. The routes support passing toll-free numbers and pre-verified ANIs through the connection, with whitelisted ANIs getting priority routing and reduced per-minute cost on USA destinations while unverified ANIs are flagged before they consume campaign budget. Every USA-bound call is signed with the correct STIR/SHAKEN attestation level, and Softtop maintains Robocall Mitigation Database registration, traceback-group cooperation, and FCC Form 499 filings so compliant campaigns land cleanly rather than getting flagged as spam. Billing is per-second with no rounding, no per-channel fees, and no minimum monthly spend on standard accounts, with volume-tiered pricing for serious traffic operators across 100-plus countries from one SIP trunk. Onboarding follows three steps: submit a dialer profile and destination mix so Softtop can provision a CC trunk with pre-verified ANI configuration matched to the campaign; send real dialer traffic to benchmark CPS handling, ASR, ACD, and PDD against the current provider rather than guessing; and grow from trial to enterprise tier with tiered volume pricing and no minimum monthly spend on standard accounts. The page targets teams running predictive dialer campaigns at high CPS where every drop costs money, operations needing reliable A-Z reach with low PDD and toll-free-number passthrough, resellers reselling dialer-friendly termination to downstream BPO customers, and outbound operations working against tight cost-per-connect targets.