Transform your business communications with intelligent call routing. Softtop’s call transfer system ensures every caller reaches the perfect specialist instantly.
Enhance Team Collaboration
Streamline Your Call Handling with Ease!
Empower your team with the professional tools they need to deliver a world-class customer experience. Explore how Softtop’s intuitive call transfer service can make a significant difference on every single call.
Frequently Asked Questions
>What's the difference between a warm and a blind transfer?
A warm transfer allows you to speak with the recipient first to provide context before connecting the call. A blind transfer instantly sends the caller to the new person without an introduction.
Can I transfer a call to someone outside my company?
Yes, our system is designed to allow you to transfer calls to any external phone number, such as a partner’s office or an employee’s personal mobile phone.
What happens if I transfer a call and no one answers?
Our system is configurable. You can choose to automatically route the call to that person’s voicemail or have it return to the original operator, ensuring the caller is never left in limbo.
Is this feature difficult to use?
Not at all. Our call transfer feature is designed to be highly intuitive and can be performed with just a few clicks directly from our desktop or mobile application.
Why should I choose Softtop for this service?
Softtop offers a highly reliable and user-friendly platform with flexible options like warm and blind transfer. We ensure your business communications sound professional and every customer is handled with care.
