Our Sticky Agent Feature Remembers Your Customers
Soft top’s Sticky Agent intelligently pairs returning customers with the agent who already knows their story. This creates a seamless and personalized support experience that builds loyalty.
Support Dashboard
FCR Rate
0%
CSAT Score
0/5
Active Agents
0Customer Experience Analytics
Real-time impact metrics of repetitive support experiences
Frustration Rate
Time Wasted
Business Impact Overview
Why Do Customers Hate Repeating Themselves?
When a customer follows up, starting over with a new agent is frustrating. This damages satisfaction and efficiency, making it nearly impossible to build genuine customer loyalty.
Create Familiarity with Sticky Agent Routing
Our Sticky Agent feature routes returning callers to their dedicated agent automatically. This builds immediate rapport and transforms the customer experience.
Strengthen Relationships
Build genuine connections between your agents and customers. When customers speak with the same agent, trust develops naturally, leading to stronger business relationships.
Personal Connection
Dedicated agents build rapport over time
Consistent Communication
Same communication style and approach
Long-term Partnerships
Transform customers into loyal advocates
Relationship Network
One agent, multiple lasting relationships
Resolve Issues Faster
Skip the lengthy discovery phase. Agents who already know the customer's history can jump straight to solving problems, dramatically reducing resolution time.
Call Resolution Timeline
Traditional Approach
With Sticky Agent
Boost Customer Trust
When customers feel remembered and valued, trust grows exponentially. This trust translates directly into customer loyalty and positive word-of-mouth referrals.
The Shield of Trust
Improve Agent Morale
Agents perform better when they can build relationships and see the impact of their work. Sticky Agent routing creates more fulfilling work experiences.
Meaningful Interactions
Build lasting relationships
Higher Job Satisfaction
See the impact of their work
Agent Happiness Index
Create Lifelong Advocates
Transform one-time customers into your biggest promoters. Positive, consistent experiences are the bedrock of brand loyalty and advocacy.
First Positive Experience
Consistent Follow-ups
Brand Advocacy
The Loyalty Pyramid
Tangible Results from Personalized Support
Boost FCR
Familiar agents resolve cases faster by skipping the lengthy discovery phase.
Increase CSAT
Customers feel valued when they are remembered, which is a powerful driver of satisfaction.
Reduce AHT
Eliminating repetition allows agents to get straight to the solution, cutting down call duration.
Optimize
Agents perform better when they have context and can build relationships with customers.
Simple Logic, Powerful Connections
Our system identifies returning customers by their caller ID, checks their preferred agent's availability, and routes the call directly to them.
Connection Success Metrics
Real-time routing performance data
Customer Calls
System instantly identifies returning customers through caller ID recognition, accessing their complete interaction history and preferred agent assignments.
Agent Availability Check
Real-time verification of the preferred agent's status, including current call load, break schedules, and availability for immediate connection.
Overflow Protection
When your preferred agent is busy, calls automatically follow your preset overflow rules, ensuring no customer waits unnecessarily while maintaining service quality.
Ideal for High-Value and Ongoing Support
Industries like finance, healthcare, B2B support, and high-end retail benefit immensely from Sticky Agent.
Financial Services
Complex accounts requiring relationship building
Healthcare
Ongoing patient care and medical history
B2B Support
Enterprise clients with complex needs
Premium Retail
High-end customers expecting personalized service
Transform Your Service Center
Stop treating support like a cost center. By building real relationships with Sticky Agent, you can turn every interaction into an opportunity for growth and loyalty.
Turn Your Service Center into a Loyalty Engine
Stop treating support like a cost center. By building real relationships with Sticky Agent, you can turn every interaction into an opportunity for growth and loyalty.
Frequently Asked Questions
If the dedicated agent is busy, our system automatically routes the call according to your backup rules to the next best agent without delay.
It instantly identifies customers by unique identifiers like a phone number or customer ID to find their preferred agent.
Yes, you have complete control to set the time frame, from hours for a quick issue to months for a long-term account.
No, it actually improves their workflow. Handling familiar issues helps them close cases faster, boosting their efficiency and job satisfaction.
It’s simple. Sticky Agent is a core part of our platform, and our team will help you configure the settings to match your team's needs.
