Unlock the Story Behind Every Call
SoftTop Call Detail Records deliver deep analytics and cost control.Understand performance and make smarter decisions—faster.
Live Analytics Dashboard
Cost Efficiency
Are You Making Decisions in the Dark?
Without a clear view of your call data, you're missing the full picture. You can't identify busy hours, track team performance, or understand customer communication patterns.
This lack of insight leads to missed opportunities for optimization and a budget that’s difficult to justify or control.
Turn Your Call Data into Your Biggest Asset
Find call records in seconds with powerful search across all data.
Sort by date, duration, cost, department, or custom fields with precise filters.
Interactive charts and graphs reveal patterns and insights in your call data.
Generate professional reports in multiple formats instantly for stakeholders.
Meet regulatory requirements with secure, auditable records and data protection.
Powerful Analytics at Your Fingertips
Leverage our advanced search to instantly locate calls by date, employee, or number, and effortlessly schedule detailed reports on team performance, call volume, and core KPIs.
Advanced Search
Instantly find calls by date, employee, or number with advanced filters.
Auto Reports
Auto-generate and schedule performance, call volume, and KPI reports.
Secure Archive
Enterprise-grade long-term call archive for compliance & analytics.
Visual Dashboard
Real-time dashboard shows key metrics to spot trends and act fast.
Make Smarter, Data-Driven Decisions
Transform your call data into actionable insights that drive business growth and operational excellence
Team Effectiveness
Track team and individual KPIs to boost productivity and spot coaching needs.
Manage Your Budget
Monitor costs in real-time and identify opportunities for significant savings
Customer Excellence
Reduce wait times and improve response rates with data-driven insights
Predict Future Trends
AI forecasting predicts call volumes and flags emerging trends early.
Strengthen Security
Maintain detailed audit trails and ensure compliance with industry standards
Empowering Your Team Leaders
Across teams and titles, Softtop CDRs convert call activity into decision-grade insight—so every leader moves faster, with fewer blind spots.
Sales Managers
Drive Revenue Growth
Track team performance, identify coaching opportunities, and optimize sales processes with a CRM that provides detailed call analytics and conversion metrics.
Support Supervisors
Enhance Customer Experience
Monitor service quality, reduce response times, and ensure customer satisfaction with comprehensive support analytics.
IT & Finance
Optimize Operations
Ensure system performance, manage costs effectively, and maintain security compliance with detailed operational insights.
Unlock the Power of Your Call Detail Records
Stop guessing and start knowing. Explore how Softtop's CDRs can transform your operations, improve performance, and give you a true competitive edge.
Frequently Asked Questions
A Call Detail Record is a comprehensive log of information about each phone call made through your system. It includes details like caller/recipient numbers, call duration, time stamps, costs, and routing information. Softtop's CDRs go beyond basic logs to provide rich analytics and insights.
We store your call detail records for up to 7 years by default, ensuring compliance with most industry regulations. You can customize retention periods based on your specific compliance requirements, and all data is securely encrypted both in transit and at rest.
You can export your call data in multiple formats including CSV, Excel, PDF reports, and JSON. Set up automated exports on a schedule, or generate custom reports on-demand with exactly the data fields and date ranges you need.
Security is our top priority. We use enterprise-grade encryption, maintain SOC 2 Type II compliance, and follow strict data protection protocols. Your call data is stored in secure, geographically distributed data centers with 24/7 monitoring and regular security audits.
Unlike basic call logging, Softtop provides intelligent analytics, real-time insights, and customizable dashboards. We transform raw call data into actionable business intelligence with features like trend analysis, cost optimization recommendations, and performance benchmarking.
