Our Sticky Agent Feature Remembers Your Customers

Soft top’s Sticky Agent intelligently pairs returning customers with the agent who already knows their story. This creates a seamless and personalized support experience that builds loyalty.

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Support Dashboard

Live

FCR Rate

0%

CSAT Score

0/5

Active Agents

0
Sarah Johnson
Available
-0%
Handle Time
0
Resolved Today

Customer Experience Analytics

Real-time impact metrics of repetitive support experiences

Frustration Rate

0%
of customers feel frustrated

Time Wasted

0%
average time repeating info

Business Impact Overview

-23%
Customer Satisfaction
+156%
Resolution Time
-$2.4M
Annual Revenue Loss

Why Do Customers Hate Repeating Themselves?

When a customer follows up, starting over with a new agent is frustrating. This damages satisfaction and efficiency, making it nearly impossible to build genuine customer loyalty.

Decreased Customer Satisfaction
Longer Resolution Times
Lost Customer Loyalty

Create Familiarity with Sticky Agent Routing

Our Sticky Agent feature routes returning callers to their dedicated agent automatically. This builds immediate rapport and transforms the customer experience.

Strengthen Relationships

Build genuine connections between your agents and customers. When customers speak with the same agent, trust develops naturally, leading to stronger business relationships.

Personal Connection

Dedicated agents build rapport over time

Consistent Communication

Same communication style and approach

Long-term Partnerships

Transform customers into loyal advocates

Relationship Network

One agent, multiple lasting relationships

Resolve Issues Faster

Skip the lengthy discovery phase. Agents who already know the customer's history can jump straight to solving problems, dramatically reducing resolution time.

-65%
Discovery Time
+40%
Resolution Speed

Call Resolution Timeline

Traditional Approach
Discovery (5 min) + Resolution (3 min) = 8 min
With Sticky Agent
Direct to Resolution = 3 min

Boost Customer Trust

When customers feel remembered and valued, trust grows exponentially. This trust translates directly into customer loyalty and positive word-of-mouth referrals.

Customers feel valued
+85%
Consistent service quality
+92%
Enhanced brand reputation
+78%

The Shield of Trust

Improve Agent Morale

Agents perform better when they can build relationships and see the impact of their work. Sticky Agent routing creates more fulfilling work experiences.

Meaningful Interactions

Build lasting relationships

+73%
Satisfaction

Higher Job Satisfaction

See the impact of their work

+68%
Engagement

Agent Happiness Index

8.4/10
Average happiness score

Create Lifelong Advocates

Transform one-time customers into your biggest promoters. Positive, consistent experiences are the bedrock of brand loyalty and advocacy.

1

First Positive Experience

2

Consistent Follow-ups

3

Brand Advocacy

The Loyalty Pyramid

Satisfied Customers
Loyal Customers
Advocates

Tangible Results from Personalized Support

Boost FCR

Familiar agents resolve cases faster by skipping the lengthy discovery phase.

Increase CSAT

Customers feel valued when they are remembered, which is a powerful driver of satisfaction.

Reduce AHT

Eliminating repetition allows agents to get straight to the solution, cutting down call duration.

Optimize

Agents perform better when they have context and can build relationships with customers.

Simple Logic, Powerful Connections

Our system identifies returning customers by their caller ID, checks their preferred agent's availability, and routes the call directly to them.

Connection Success Metrics

Real-time routing performance data

Customer Recognition 94%
Agent Availability Check 87%
Direct Routing Success 78%
Customer Satisfaction 91%
0
Avg. Connection Time (sec)
0
Calls Routed Today
Sticky Agent
1

Customer Calls

System instantly identifies returning customers through caller ID recognition, accessing their complete interaction history and preferred agent assignments.

2

Agent Availability Check

Real-time verification of the preferred agent's status, including current call load, break schedules, and availability for immediate connection.

3

Overflow Protection

When your preferred agent is busy, calls automatically follow your preset overflow rules, ensuring no customer waits unnecessarily while maintaining service quality.

Ideal for High-Value and Ongoing Support

Industries like finance, healthcare, B2B support, and high-end retail benefit immensely from Sticky Agent.

Financial Services

Complex accounts requiring relationship building

Healthcare

Ongoing patient care and medical history

B2B Support

Enterprise clients with complex needs

Premium Retail

High-end customers expecting personalized service

Transform Your Service Center

Stop treating support like a cost center. By building real relationships with Sticky Agent, you can turn every interaction into an opportunity for growth and loyalty.

Cost Center Loyalty Engine
Transactions Relationships
One-time Fixes Growth Opportunities

Turn Your Service Center into a Loyalty Engine

Stop treating support like a cost center. By building real relationships with Sticky Agent, you can turn every interaction into an opportunity for growth and loyalty.

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Frequently Asked Questions

If the dedicated agent is busy, our system automatically routes the call according to your backup rules to the next best agent without delay.

It instantly identifies customers by unique identifiers like a phone number or customer ID to find their preferred agent.

Yes, you have complete control to set the time frame, from hours for a quick issue to months for a long-term account.

No, it actually improves their workflow. Handling familiar issues helps them close cases faster, boosting their efficiency and job satisfaction.

It’s simple. Sticky Agent is a core part of our platform, and our team will help you configure the settings to match your team's needs.

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