Move beyond one-way blasts. Have genuine, back-and-forth text conversations with your customers to solve problems faster, drive engagement, and build lasting relationships.
Performance Analytics
98%
Response Rate
2.5x
Engagement
45%
Conversion
12k
Messages
Customer Satisfaction 92%
Lead Conversion 78%
Why Your Business Needs More Than Just One-Way Blasts
Today's customers expect personal, real-time interaction. Traditional SMS broadcasts feel impersonal and shut down the conversation. To truly connect, you need to listen and respond, turning a monologue into a valuable dialogue.
One-Way Blasts
Impersonal, no engagement, no responses.
Two-Way Conversations
Personal, engaging, builds real relationships.
Customer Loyalty
Stronger relationships lead to better retention.
Unlock Instant Engagement with Conversational Texting
Our platform empowers your team to manage SMS chats and respond instantly. Move beyond simple notifications and start meaningful, two-way conversations that create a superior customer experience and drive action.
Resolve issues faster
Instantly address customer inquiries and solve problems with real-time, one-on-one conversations.
Nurture leads effectively
Guide prospects through the sales funnel with personalized, timely messages that feel natural.
Gather instant feedback
Use quick polls and surveys to collect valuable customer insights and improve your services.
Confirm appointments easily
Reduce no-shows and streamline scheduling by letting clients confirm appointments with a simple text.
Build customer trust
Foster stronger relationships through personal, direct communication that makes customers feel valued.
Drive more conversions
Increase sales and sign-ups by initiating direct conversations that lead to higher conversion rates.
Key Features of Softtop's Two Way Texting Platform
Shared Team
Inbox
Manage all conversations in one centralized dashboard, allowing any team member to respond and collaborate seamlessly.
Automated Responses
Set up automated replies for common questions to provide instant, 24/7 support and save your team valuable time.
Customizable Templates
Create and save personalized message templates for quick, consistent, and on-brand communication with your customers.
Contact
Management
Organize and segment your contacts to send targeted campaigns and announcements that are more personal and effective.
How Businesses Leverage Two Way Texting for Growth
Customer Support Excellence
Offer instant support and resolve issues directly via convenient SMS chat. Provide real-time assistance that customers love.
Sales & Lead Nurturing
Engage prospects instantly, answer questions, and guide them through the sales funnel with personalized.
Operations Management
Confirm appointments and reservations to cut no-shows, boosting operational efficiency and reliability.
Marketing & Feedback
Launch interactive campaigns and easily collect valuable customer feedback to improve your products and services.
Seamless Integration, Powerful Communication
Our platform is built to work with the tools you already use. With a robust API, Softtop easily integrates into your existing CRM or business software, creating a unified communication hub for a seamless workflow.
15+
Integrations
99.9%
Uptime
5min
Setup Time
24/7
Support
Ready to Transform Your Customer Communication?
See how our intuitive two-way texting platform helps you build stronger relationships and drive growth. No complex setups, just real conversations.
Frequently Asked Questions
It's business text messaging that allows your company and customers to have a back-and-forth conversation, just like texting a friend.
Unlike one-way blasts, it allows customers to reply directly to your messages. This opens a line for questions and real interaction with your team.
In many cases, we can text-enable your existing landline or VoIP number, allowing you to keep your primary business contact consistent.
Softtop offers a powerful, user-friendly platform with dedicated support. Our flexible plans are designed to help businesses of all sizes grow.
Absolutely. It’s highly effective, as it allows clients to confirm, cancel, or reschedule by simply replying to the reminder text.
